Turkish Airlines Charged Me for Rescheduling, but My Tickets Are Missing
October 11, 2024 1:20 PM104
On October 10, 2024, we were scheduled to fly from Istanbul to Amsterdam with Turkish Airlines. On October 9, 2024, I attempted to reschedule our flight to October 12, 2024. Despite being charged €146 as a rescheduling fee for both tickets, the tickets are not showing up in the system.
I’ve submitted a feedback form to Turkish Airlines customer service but have received no response. When I called again, I requested to pay the fare difference and have the previous rescheduling fee refunded. Even though the original cost for two tickets is €355, they are now asking me for an additional €398!
This is unacceptable. I demand a resolution and my tickets to be issued without further delays or unfair charges.
