On October 10, 2024, we were scheduled to fly from Istanbul to Amsterdam with Turkish Airlines. On October 9, 2024, I attempted to reschedule our flight to October 12, 2024. Despite being charged €146 as a rescheduling fee for both tickets, the tickets are not showing up in the system.
I’ve submitted a feedback form to Turkish Airlines customer service but have received no response. When I called again, I requested to pay the fare difference and have the previous rescheduling fee refunded. Even though the original cost for two tickets is €355, they are now asking me for an additional €398!
This is unacceptable. I demand a resolution and my tickets to be issued without further delays or unfair charges.
On 20.07.2024, Turkish Airlines rescheduled my flight to 19.07.2024 and forced us to confirm it. They said if we didn't, we wouldn't be able to board and the flight would be canceled. Now, they are not allowing us to use our free change option, claiming we have already used it and are demanding a fe...
I'm O*** A*****, and I'm looking to change the return date of the ticket I purchased for a flight on 20/04/2024. However, despite my efforts to contact Turkish Airlines customer service for a month now, I haven't been able to get a resolution. Despite numerous attempts, I've been told during phone c...
My flight from Ankara Esenboğa to Çanakkale on November 20, 2023, at 00:30 was rescheduled just three days before the flight via a text message two days later. When I contacted Turkish Airlines about this, I was offered either a refund or alternative flights with three layovers exceeding 12 hours. I...
On April 25, 2024, I purchased Istanbul-Samsun and Samsun-Istanbul flight tickets and chose the PrimeFly fare to ensure a full refund option, paying ₺3,343. On April 30, 2024, I wanted to reschedule my departure ticket to an earlier date and was charged an additional ₺266 due to fare increases, whic...
On January 7, 2024, I voluntarily gave up my seat on flight TK1769 from Istanbul to Prague due to overbooking and submitted a claim for the compensation I was entitled to on January 8, 2024. However, I have not received any response. Despite submitting feedback four more times since January 8, 20...
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