Due to my son's hospital appointment, I purchased a round-trip ticket for the Elazig-Ankara route on March 7, 2023, through Turkish Airlines (Anadolu Jet) with a reservation reference number. On February 13, 2023, at 10:46 AM, I received the first message informing me that flight TK7054, originally scheduled for 11:55 PM, had been rescheduled to 3:50 PM. I moved my ticket to the next day and booked a hotel reservation. At 11:54 AM, I received a second message stating that flight TK7055, originally scheduled for 5:40 AM, had been rescheduled to 5:40 PM. Due to my son's hospital appointment at 10:40 AM on March 7, 2023, I had to cancel my tickets. However, when I checked Turkish Airlines' website at 4:30 PM, I saw that the 5:40 AM flight had reopened, but the ticket prices had increased. I spoke with the customer representative of the company, who mentioned that an additional flight might have been added. This situation did not seem convincing to me. As a teacher, I am currently suffering both time-wise and financially. I request that my grievance be addressed and, if the flights are to take place at 5:40 AM, that my ticket be provided under the original conditions.
On 15.03.2024, I purchased a flight ticket from Izmir to Istanbul via the Anadolu Jet app. Due to my 3-month-old baby's illness, I wanted to cancel or reschedule the flight ticket. When I contacted Anadolu Jet, they informed me that they are now operating as A Jet and that I should contact Turkish A...
My flight from Ankara Esenboğa to Çanakkale on November 20, 2023, at 00:30 was rescheduled just three days before the flight via a text message two days later. When I contacted Turkish Airlines about this, I was offered either a refund or alternative flights with three layovers exceeding 12 hours. I...
On January 24, 2018, I purchased three tickets for the July 1 flight at 9:40 AM. This flight time was suitable for me as my hotel check-in time was 12:00 PM. However, yesterday I received a message from Turkish Airlines informing me that my flight time was changed to 5:30 PM and my original flight w...
On 27.09.2023, I purchased a ticket for a flight from Izmir to Agri with a layover in Ankara. For the return journey, I booked a ticket through enuygun.com for a flight on 28.09.2023 from Agri to Antalya via Ankara. However, my flight from Izmir on 27.09.2023 (TK7096) was rescheduled by Turkish Air...
I purchased a round-trip ticket from the Anadolu Jet website for travel from Istanbul Sabiha Gokcen Airport to Trabzon. Less than 24 hours before the flight, my child fell ill, and I wanted to change the flight. However, the website stated that changes could not be made if there were less than 72 ho...
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