On 08/11/2023, I was supposed to fly from Tirana to Istanbul with THY's partner airline, Air Albania, at 11:35 AM. On 06/11/2023, I received an email stating that the flight was rescheduled to 07:25 AM. The email instructed me to update my ticket via the ticket management button. However, both the email link and the THY mobile app's ticket management button consistently gave errors. Since the email arrived at 19:06, I went to the airport the next morning. The Air Albania staff informed me that check-in would open 2 hours before the flight, and I needed to check in at the airport. At 05:25 AM the next morning, during check-in, my name was not on the passenger list, and I was denied boarding. After 3 hours of effort, I managed to book a ticket for 23:05 Turkey time on the same day, resulting in a total travel time of 23 hours. Despite my communications through THY's feedback platform, I could not convey that the email and mobile app ticket management buttons were not working and that I was misled by Air Albania staff. I request that my inconvenience be addressed. Due to system errors, it took me 23 hours to reach home.
On March 17th, I booked a flight from Tirana to Istanbul scheduled to depart at 18:10 through Tripadvisor with Air Albania. Tripadvisor informed me that the flight was delayed, changing my arrival time to 02:45. Since I had no way to get home and needed to go to work the next day, I started looking ...
On June 12, 2024, I purchased a ticket through THY for the Ankara-Istanbul and Istanbul-Tirana flights. Our flight from Ankara to Istanbul went smoothly. However, at Istanbul Airport, we experienced a 12-hour delay for the flight to Tirana. The issue was that we boarded the plane, but it was faulty ...
Hello, On 21.09.2023, I missed the TK2334 flight scheduled for 18:00 and called customer service to request a reschedule. First, they gave me a number to call. I called the number, but it was unrelated and turned out to be Anadolu Jet. I called you again and was given another number. This time, the...
Hello, I purchased a ticket for flight TK2676 from THY scheduled to depart on 18.11.2023 at 15:05 for ₺1650. I also completed my online check-in the day before. On 18.11.2023 at 12:29, I was informed via message and email that the flight would be delayed by 45 minutes and would now depart at 15:50....
On April 17, 2024, I purchased tickets through THY for a flight from Dalaman to Istanbul, followed by a flight from Istanbul to Ordu-Giresun. When I bought the Dalaman-Istanbul flight ticket, the departure time was 00:10, and since I was coming from abroad, I had planned everything according to this...
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