Hello,
I purchased a ticket for flight TK2676 from THY scheduled to depart on 18.11.2023 at 15:05 for ₺1650. I also completed my online check-in the day before. On 18.11.2023 at 12:29, I was informed via message and email that the flight would be delayed by 45 minutes and would now depart at 15:50. Accordingly, I adjusted my travel time to the airport. At 14:48, I received another message stating that the flight had been rescheduled to 15:30. Despite being at the airport at 14:58 and having completed my check-in, I was told that I could not board the flight because it had been rescheduled earlier. Initially, the ground services, ticket counter staff, supervisor, and customer service assured me they would assist and kept me waiting until 15:30, the new departure time. Each department referred me to another, claiming they would help. At 15:30, after confirming the flight had departed, they started saying that I could neither board the flight nor receive a refund. They only offered a small discount of ₺100, which I refused. After insisting, the supervisor contacted the operations manager, Ms. G****. The outcome of the call was a rude refusal to change the ticket or issue a refund. Despite my approximately 3-hour efforts with ground services, ticket counter staff, supervisor, and customer service, I could not get my ticket rescheduled or receive a refund. I request a resolution from someone at THY who can address this issue.
On December 10, 2023, I arrived 40 minutes early for my THY flight from Izmir to Istanbul Airport and had selected my seat a day prior, yet I was denied boarding. The issue was due to an error on the check-in screen after I selected my seat. I received the seat selection confirmation via email. My f...
I had a ticket for the THY flight on 18.08.2023 at 16:20. Despite arriving 1.5 hours early and joining the check-in line, the crowded and shared counters for all flights caused me to reach the counter at 15:30. As I hadn't done online check-in and it was past the last 60 minutes, they informed me I ...
Hello, On 21.09.2023, I missed the TK2334 flight scheduled for 18:00 and called customer service to request a reschedule. First, they gave me a number to call. I called the number, but it was unrelated and turned out to be Anadolu Jet. I called you again and was given another number. This time, the...
On 15.08.23, our Turkish Airlines (THY) flight from Istanbul to Adana was scheduled for 15:30. I had already checked in online and we arrived at the airport at 14:20. When we tried to drop off our baggage at 14:50, we were told that the baggage would not be accepted. We requested to speak with anoth...
I purchased a ticket for the 15:25 flight on 31.08.2023 from Edremit to Istanbul with THY and completed the check-in process in advance. However, due to my illness, I arrived at the airport late. The plane was still on the runway and loading, but we were not allowed to board. We requested a change f...
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