On May 27, 2024, I landed in Istanbul from Tirana at 03:30. There are flights to Konya at 06:30 and 14:00. Since I was coming from abroad, I left a gap in case of delays and booked the 14:00 flight. However, as there were no delays, I arrived in Istanbul at 03:30. I wanted to move my flight to 06:30 if there was availability. Despite there being available seats, they did not move my flight earlier. Now, I am forced to wait for about 7 hours. Is it so difficult to reschedule a ticket when there are available seats? If there were no available seats, I would understand. But I asked until the last minute, and despite the availability, THY officials did not assist. The reason given was that I needed to request 4 hours in advance. This is not acceptable from THY. They have caused inconvenience to their passenger.
On April 17, 2024, I purchased tickets through THY for a flight from Dalaman to Istanbul, followed by a flight from Istanbul to Ordu-Giresun. When I bought the Dalaman-Istanbul flight ticket, the departure time was 00:10, and since I was coming from abroad, I had planned everything according to this...
On June 12, 2024, I purchased a ticket through THY for the Ankara-Istanbul and Istanbul-Tirana flights. Our flight from Ankara to Istanbul went smoothly. However, at Istanbul Airport, we experienced a 12-hour delay for the flight to Tirana. The issue was that we boarded the plane, but it was faulty ...
On May 14, 2024, we boarded the Izmir-Istanbul TK 2329 flight at 17:00, which was delayed by 20 minutes. After boarding, we noticed that an additional 3 passengers were allowed on the plane, who were left standing at the rear. We were informed of a technical issue, and we had to wait inside the plan...
On February 17, 2024, despite arriving at the gate at 07:16 for our 07:45 Istanbul-Denizli THY flight, we were not allowed to board the plane because the flight was rescheduled 10 minutes earlier and the gate had already closed. We urgently needed to get to Denizli and were not informed about the fl...
On 08/11/2023, I was supposed to fly from Tirana to Istanbul with THY's partner airline, Air Albania, at 11:35 AM. On 06/11/2023, I received an email stating that the flight was rescheduled to 07:25 AM. The email instructed me to update my ticket via the ticket management button. However, both the e...
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