On May 27, 2025, after flight TK180, I noticed that my checked baggage was severely damaged upon collection at Istanbul Airport. The suitcase is a Tommy Hilfiger 28” Hardcase Spinner model. As it is made from ABS and lightweight polycarbonate materials, this kind of structural damage is technically irreparable. I submitted a claim to Turkish Airlines with full documentation, including photos and the purchase invoice. However, I was told that the case would not be reassessed unless I provided an official statement from the manufacturer confirming that the damage is irreparable. As a private individual who purchased the item in the U.S., obtaining such a letter from the manufacturer is highly impractical and time-consuming. This requirement clearly puts an unfair burden on the customer. During my research, I found dozens of similar complaints from other passengers. It appears that Turkish Airlines is using bureaucratic hurdles to avoid responsibility for visible and undeniable baggage damage, which seriously undermines the credibility of the brand. I demand that my claim be fairly reassessed, and that I be compensated with either a suitable replacement or reimbursement for the damage, as is standard practice.
On March 1st, 2024, I was a passenger on Turkish Airlines flight TK2418 from Istanbul to Antalya. When I arrived at my destination, I discovered that my Pierre Cardin carry-on suitcase had been damaged and was rendered unusable. I filed a damage report and submitted a claim through the airline's ...
On my Turkish Airlines journey on 15 November 2025 from Berlin to Gazipaşa via Istanbul (flights TK1722 and TK2598), I received my checked baggage in a seriously damaged condition. My Pierre Cardin brand black fabric suitcase was handed back to me with the upper pull-handle mechanism and its plastic...
On May 28, 2025, I traveled from Morocco to Istanbul on Turkish Airlines flight TK620 (RAK–IST). Since I needed to return to Ankara immediately, I was instructed to submit a claim through your website. I completed my application by attaching photos of the damaged baggage. Despite everything being cl...
On June 7, 2025, after my flight with Turkish Airlines from Toronto to Istanbul Airport with my husband, I noticed that one of our suitcases had a broken wheel base, detached from where it was mounted. I filed a damage report at the airport and initiated the necessary procedures, then submitted feed...
On September 17, during my Turkish Airlines flight from Bilbao to Istanbul, the wheel of my suitcase broke. When I received my luggage upon arrival, I noticed the damage and immediately contacted Turkish Airlines customer service with file number 2025224535. I was informed that I should have the lug...
Comments