I checked in 24 hours in advance for the THY Kahramanmaraş to Istanbul flight on 11.12.2023 at 16:40. We struggled to reach the airport due to weather conditions and entered the terminal building at 16:10. Despite having no transfer or luggage, we were told that the counter was closed and were disembarked from the flight. Additionally, since we had a patient, we were forced to buy a ticket from Gaziantep, costing us an additional ₺3376. Why does that happen if THY is supposed to bring people together and support patients? The Kahramanmaraş team did not help citizens in distress at all. As someone from Kahramanmaraş and an earthquake survivor, I did not expect such behavior from a national and international airline like THY. I at least expected assistance with ticket changes.
We were not allowed to board the plane and no assistance was provided in any way. The counter closed 5 minutes early and no help was given. The cost amounted to approximately 4200 TL, including 3376+500 TL for transportation to Gaziantep Airport and 300 TL for Havaist in Istanbul due to the lack of buses. All this effort and fuel were wasted, which is a national asset. Such a situation is absolutely unbecoming of a company like THY, which is also a national asset. :((
Hello, my connecting flight from Istanbul on November 11, 2023, at 15:40 was canceled by THY. We boarded the plane and after waiting for about an hour, we learned that it was canceled. An alternative flight was arranged, and unfortunately, we were transferred to a hotel around 21:30. Unfortunately, ...
Hello, My flight TK1976 from Dublin to Izmir via Istanbul on 01/10/2023, scheduled for 10:50 AM, initially reported consecutive delays. Later, we were boarded at 2:30 PM. About half an hour after boarding, all passengers were informed that our flight was canceled. We were told to retrieve our lug...
I had a flight with Turkish Airlines (THY) on 01.09.2023 at 07:50 from Istanbul to Basel. Due to the slow service at THY's check-in counters, I arrived at the boarding gate 15 minutes before departure. Despite seeing me arrive, the staff at gate D2 closed the door and prevented me from boarding. I h...
Hello, I had a flight with THY from Ordu Giresun Airport to Istanbul Airport on 25.07.2024 at 11:00. I arrived at the airport at 09:00 and checked in two hours earlier. I proceeded to the gate and waited, but due to several incorrect announcements by the airport, I missed my flight. When I informed ...
My flight from Izmir to Istanbul with THY on 28.01.2024 at 21:40 was canceled because I arrived 40 minutes before departure. I tried to explain my situation and find out what I needed to do from the staff there, but none of them responded. Instead, I was met with rude responses such as 'my shift is ...
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