On 22-01-2024, I was on the THY flight TK2807 from Samsun to Istanbul, scheduled to depart at 09:35. Due to an altercation between two passengers on board, which resulted in the police detaining one of them, the flight was delayed by 35 minutes. Despite informing the cabin crew about my connecting flight to Muş (TK2692 at 12:15) upon arrival in Istanbul, no action was taken, causing me to miss my connection. Although the airline offered to arrange a hotel stay and a flight the next day at 12:00, time is more valuable to me. Traveling to and from the hotel with my daughter in this season is not practical. Another option provided was to fly to Van and then arrange my own transfer to Muş, which is a 3-hour journey. Reluctantly, I changed our tickets to flight TK2754. We have been traveling since 6 AM and are now spending time at the airport with no assistance offered for food or basic needs. We had to spend our own money for the transfer from Van to Muş. Our short trip during the school holidays has been ruined by THY's inability to manage a simple situation. The incident in Samsun was not our fault, yet we waited for 35 minutes. Should we have caused a scene to make the Istanbul flight wait for us? I expect compensation for our inconvenience and await a phone call. I will also share this complaint on social platforms until it is addressed. Thank you.
Hello, my connecting flight from Istanbul on November 11, 2023, at 15:40 was canceled by THY. We boarded the plane and after waiting for about an hour, we learned that it was canceled. An alternative flight was arranged, and unfortunately, we were transferred to a hotel around 21:30. Unfortunately, ...
I had a flight with Turkish Airlines (THY) on 01.09.2023 at 07:50 from Istanbul to Basel. Due to the slow service at THY's check-in counters, I arrived at the boarding gate 15 minutes before departure. Despite seeing me arrive, the staff at gate D2 closed the door and prevented me from boarding. I h...
On September 28, 2023, the TK 2431 Antalya-Istanbul flight scheduled for 17:30 was delayed multiple times and finally opened for boarding at 00:15. We were at the airport at 15:15 for our 17:30 flight. We were extremely inconvenienced for 9 hours with my 2.5-year-old son. I am complaining about the ...
On 27.08.2023, I had a flight with THY from Kayseri to Edremit via Istanbul at 07:45. We planned our hotel reservations according to this schedule. First, the 07:45 flight was delayed to 13:40. The Kayseri flight was also delayed from 11:00 to 11:40. By the time we landed, the connecting flight's ga...
On May 14, 2024, we boarded the Izmir-Istanbul TK 2329 flight at 17:00, which was delayed by 20 minutes. After boarding, we noticed that an additional 3 passengers were allowed on the plane, who were left standing at the rear. We were informed of a technical issue, and we had to wait inside the plan...
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