A month ago, while traveling from Ankara to Cairo, my pet was unjustly and unlawfully denied during check-in. Despite showing all the necessary documents and proving the situation with evidence from the Ministry of Agriculture and Forestry and THY's own website, we couldn't convince the 'uninformed staff' for a whole hour and had to leave my cat in Ankara and proceed to Cairo.
Even though I informed the company about the situation through feedback and proved that all documents were complete with photos, they continue their unfair treatment by responding 'you don't have the document' regarding the existing document.
Although I paid ₺2908 for my cat's travel fee, only ₺2108 was issued to me as a refund voucher, and they say that the ₺2108 I paid under EMD will be refunded. This situation amounts to a misuse of trust. It's as if they are saying 'pay another 20,000₺, go to Ankara, and get your cat.' Everyone in the company seems to have their own rules.
THY caused me significant inconvenience by not allowing one of my pets on the plane, forcing me to pay an additional ₺1500 for the next flight. I had 5 cats in total: 4 kittens and their mother. The mother was microchipped, and I had obtained a veterinary approval certificate for the kittens. I spok...
I called THY to inform them that I would be traveling with my pet and that I would use a hard plastic carrier for the check-in process. The representative said that I could board as long as the dimensions were suitable. When I went to the counter at the airport, the staff there told me that the h...
Turkish Airlines clearly does not know how to handle pet transportation! Despite their social media campaigns, the reality is far from what they promote. While flying my dog from Dubai to Istanbul: They canceled my dog’s reservation even after confirming and charging for it. No notification was pro...
I want to share how THY caused me issues at the airport with my cats. First of all, know that you might get more accurate information by watching a YouTube video than from THY. Before my flight to America on September 26, 2023, I prepared my cats' documents according to the information provided by T...
I purchased a THY ticket through the Etstur agency and called the customer representative to travel with my pet in the cabin. They told me that I couldn't make a reservation without knowing the dimensions of the pet carrier, so no action was taken. Two days before the flight, they called and said I ...
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