On April 7th, we purchased extra legroom seats for our Ankara-Miami flight to travel comfortably with our 22-month-old baby. We paid an additional fee for this. However, upon boarding, we were informed that they could not provide a bassinet because our baby weighs over 11 kilograms. I had specifically chosen the extra legroom seats with the information that bassinets would be provided for passengers under 2 years old. Additionally, I had pre-ordered a meal for my baby before the flight. But no meal was provided for my baby on the plane. A fellow passenger gave up their meal for my baby. I don't understand how Turkish Airlines can allow such a situation. We are guests. If I am paying extra for legroom and my baby is not provided a bassinet, I want a refund for the amount I paid. Unfortunately, the quality of Turkish Airlines has declined. Don't turn your journey into a hassle by choosing another airline.
I purchased tickets from Turkish Airlines (supposedly a Star Alliance member) on October 21 for the 11:20 AM Miami-Istanbul flight a week in advance. We received an email with our ticket numbers. Since we were traveling with a baby, we bought seats with extra legroom and a bassinet. On October 20, a...
I booked my Turkish Airlines ticket two months ago and used the early seat selection option, choosing front-row seats due to traveling with a baby. However, due to a schedule change, my pre-selected seats were canceled without any notification. When I discovered this, I was told I would need to pay ...
I booked a ticket for the Bodrum-Rize flight (via Istanbul) on October 6th, and although seat numbers were assigned beforehand, I received an email a day before the flight stating my 2-year-old baby had been moved to a different seat, away from the mother. When I called Turkish Airlines customer ser...
My wife is scheduled to travel with our 4-month-old baby on a Turkish Airlines flight from Jakarta to Istanbul on July 5, 2024. It's a 12-hour journey, and we're being told that no bassinet seats are available. They're charging ₺3,500 for the seat but claim they don't have any bassinet seats. I requ...
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