My husband purchased tickets for himself, his mother, and our one-year-old daughter for the Turkish Airlines Bodrum-Milas/Istanbul flight on 10.02.2024 with PNR code VB8LBI. During the check-in process, the app did not clearly indicate the 'add baby' option, resulting in an extra infant passenger being mistakenly added. We contacted customer service multiple times and sent emails to cancel this, but despite all our efforts, we learned that our ticket was put on hold. On top of this inconvenience, we had to repurchase the previously bought ticket by paying an additional ₺3,500. All that was needed was to cancel an extra infant passenger. There is no such option on Turkish Airlines' website, and customer service could not resolve the issue. We request compensation for the inconvenience caused and a refund of the extra amount paid.
I purchased a flight ticket with the reservation code v** for my spouse from Turkish Airlines for a Samsun-Mardin flight with a layover in Istanbul on 20.01.2024. We arrived at the airport two hours before the flight, well within the check-in period. When asked for identification during the check-in...
On 06.08.2023, I purchased three tickets for my wife, daughter, and mother-in-law for the EDO-IST route scheduled on 13.08.2023. The PNR for this booking is: tzbvwj. Subsequently, on 10.08.2023, just 3 days before the flight, we received an SMS from Turkish Airlines informing us that the flight was ...
On 26/08/2026, I purchased 4 tickets for a family flight from Antalya to Istanbul. My 4-year-old child’s name should have been entered as Y****, but due to the system’s auto-complete, it was mistakenly written as Y****. As soon as I noticed the error, I called Turkish Airlines customer service, but ...
I purchased a ticket from Turkish Airlines for the flight on 19.01.2024 at 07:50 with PNR number VKI7RB for three people. We completed both check-in and online ticketing. After checking in two suitcases, the baggage counter closed while I was about to check in my suitcase. They directed us to the 'S...
On September 2, 2023, we booked a round-trip flight on TK346 from Istanbul to Bishkek for our 5-month-old baby, 5-year-old son, and my wife. We specifically chose seats with extra legroom to accommodate a stroller. A week before the flight, we received an email stating that our outbound seats were c...
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