I booked my Turkish Airlines ticket two months ago and used the early seat selection option, choosing front-row seats due to traveling with a baby. However, due to a schedule change, my pre-selected seats were canceled without any notification. When I discovered this, I was told I would need to pay an additional fee to select my original seats again. Despite being a passenger traveling with a baby, the most suitable seat offered was in row 21.
I specifically chose front-row seats two months in advance because of my previous experience where my child became uncomfortable during the flight. Despite filling out a feedback form and contacting customer service, my issue remains unresolved. Now, I am forced to fly in the seats that have been assigned to me without my consent.
A month ago, we purchased tickets from Turkish Airlines for the Gaziantep-Istanbul flight on June 11, 2024, at 20:25. Since we have a 5-month-old baby, we wanted to buy front seats (with more legroom) for comfort. We had previously flown the same route and were able to purchase these seats. However,...
On May 20, 2024, I booked round-trip tickets from Düsseldorf to Istanbul for myself, my spouse, and my baby, carefully selecting seats in the front rows to ensure a more comfortable journey. The flight is in October 2024, and we made an early reservation specifically to choose seats that would help ...
In November 2023, I purchased three tickets from Turkish Airlines for a family trip to Mardin. We reserved our seats in advance. However, three days before the flight, due to so-called operational reasons, all our seat assignments, including that of my 11-year-old son, were nonsensically changed. Wh...
I booked a ticket for the Bodrum-Rize flight (via Istanbul) on October 6th, and although seat numbers were assigned beforehand, I received an email a day before the flight stating my 2-year-old baby had been moved to a different seat, away from the mother. When I called Turkish Airlines customer ser...
I purchased tickets from Turkish Airlines (supposedly a Star Alliance member) on October 21 for the 11:20 AM Miami-Istanbul flight a week in advance. We received an email with our ticket numbers. Since we were traveling with a baby, we bought seats with extra legroom and a bassinet. On October 20, a...
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