On February 7th, THY's Istanbul-Elazig flight experienced three delays, resulting in all passengers' luggage being left in Istanbul. Consequently, passengers could only access their luggage 36 hours later. In this situation, another passenger's luggage was mistakenly handed to me. I objected, stating 'This is not mine,' and returned it. I am curious about what is happening at THY. I appeal to the management: Was my luggage also given to another passenger while trying to give someone else's luggage to me? What kind of system and management is this? Despite our complaints, why is there any response? Is there no accountability when at fault? Are there no competent senior managers? In such a situation, shouldn't the grievances of hundreds of people at least be addressed with an apology?
On November 19, 2023, I was on THY flight TK2201 scheduled for 12:00 PM. We were delayed for 45 minutes on the plane before taking off. After arriving at Istanbul Airport, we waited another 45 minutes for our luggage, but it never arrived. Later, the staff informed us that the luggage for 25 passeng...
THY lost my luggage. On 01.09.2023, I had a connecting flight from Edremit to Istanbul at 15:30 and then from Istanbul to Gaziantep at 18:00. We arrived in Gaziantep at 20:30, but my luggage was missing. A staff member at the lost baggage counter took my information. When I asked when it would arriv...
Hello, My flight TK1976 from Dublin to Izmir via Istanbul on 01/10/2023, scheduled for 10:50 AM, initially reported consecutive delays. Later, we were boarded at 2:30 PM. About half an hour after boarding, all passengers were informed that our flight was canceled. We were told to retrieve our lug...
On August 4th, we took a THY flight from Antalya to Istanbul. When we received our luggage, we found that two of our suitcases were broken and opened, with our belongings tampered with. We immediately went to the THY office and filed a report. We also called the police, but I won't go into further d...
I was on the THY flight TK-2349 from Istanbul to Izmir on 13.05.2024. The plane landed in Izmir around 22:30. When I went to the baggage carousel, I noticed that my baggage and the baggage of two other passengers had not arrived. The staff at the THY lost and found office informed us that there was ...
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