Hello, on Monday, January 1st, we had a flight from Antalya Airport to Istanbul at 20:00. However, we were informed that we could not board the plane because the system had closed 45 minutes earlier. We were at the airport 35 minutes before the flight, ready to board, and I requested to board without our luggage. But we were strictly denied. This has happened to me before, and I was allowed to board without such a long wait. I ask you, couldn't you have let us board 35 minutes before departure? You couldn't because you sold my tickets. It was the New Year return rush, and you thought this customer was late, so you put my ticket up for online sale. Should I be upset that I couldn't return the same day, that I had to go to Sabiha Gokcen the next day, or that you charged me extra? Shame on you, I absolutely do not forgive you. We had a full 35 minutes, I said leave the luggage and just let us board, I work in the private sector. Your rules are sometimes meaningless. Initiative could have been taken, we don't earn that money easily, dear #THY.
My THY - Anadolu Jet flight from Istanbul Sabiha Gokcen Airport was canceled. The canceled flight ticket was opened for changes. I selected a ticket thinking it should be between the same airports. However, the changed ticket was offered for another airport in the same city. Due to my busy schedule ...
On August 12th, I had a flight ticket from Antalya to Istanbul scheduled for 5:20 AM. I arrived at the airport at 4:20 AM but faced an issue with the digital screen, which prompted me to get in line for check-in. When it was my turn, I was informed that I needed to complete check-in 45 minutes befor...
On 15.08.23, our Turkish Airlines (THY) flight from Istanbul to Adana was scheduled for 15:30. I had already checked in online and we arrived at the airport at 14:20. When we tried to drop off our baggage at 14:50, we were told that the baggage would not be accepted. We requested to speak with anoth...
On December 10, 2023, I arrived 40 minutes early for my THY flight from Izmir to Istanbul Airport and had selected my seat a day prior, yet I was denied boarding. The issue was due to an error on the check-in screen after I selected my seat. I received the seat selection confirmation via email. My f...
I tried to complete the online check-in for THY flight TK 2313 from Izmir to Istanbul scheduled for April 28 at 10:45 AM via the https://www.turkishairlines.com website a day before, but the site gave an error. The next day, 40 minutes before the flight, I attempted to check in at the same time as a...
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