On July 18, 2024, during my 08:35-10:35 Istanbul-YKO flight, my baggage was lost. At YKO Airport, I filed a report and registered my lost baggage. I completed the necessary forms on their official website https://www.turkishairlines.com/tr-int/bagaj-aksaklik-takip-formu/. When I called their 4440849 number around 16:00, after an hour-long conversation, I was informed that my baggage had been found and that I could collect it from the lost baggage section at YKO Airport on July 19, 2024, at 10:35. They also mentioned that the reports had been updated. However, upon checking the reports, I saw that my baggage was still listed as missing. When I called the 4440849 number again and asked the lost baggage department, they told me that my baggage had not been found and that I had been misinformed. I am frustrated with Turkish Airlines due to the conflicting responses from two customer service representatives and the company's lack of concern for its customers. Beyond the personal items in my baggage, I had important official documents, which has caused significant emotional and financial distress and major issues related to my work. The company is unresponsive and not solution-oriented. Representatives contradict each other. The baggage is still missing, and no one seems to care.
On my Turkish Airlines flight TK0633 on 27/06/2023, my luggage was lost, and I spent approximately 2 hours searching for it at the airport without success. Despite my attempts to file a report with the baggage claim unit, no report was filed. Our phone numbers were taken, and we were told that this ...
On August 18, 2023, I traveled with Turkish Airlines from Toronto to Istanbul to Antalya. Despite checking in three suitcases, I received only two. A report was filed at Antalya airport. I was informed that I needed to follow up with Antalya Airport within five days, and if no resolution was found, ...
I traveled on July 15, 2024, on flights TK1040 OTP-IST and TK2184 IST-ESB with ticket number THY 2352231285675/1 and baggage tag number TK803010. Upon arriving home, I noticed that some of my personal belongings were missing from my luggage. I reported the issue through the Turkish Airlines website,...
On April 13, 2024, during my Ercan-Istanbul and Istanbul-Ankara connecting flight with ticket number 2352222591785, I received my suitcase with baggage tag number TK 749924 in a damaged condition. At Esenboga Airport, I informed the lost and found office that I had a high-speed train ticket and didn...
On September 22, 2023, I reported my damaged baggage at Istanbul Airport. I later sent the report along with the required documents to Turkish Airlines via their website. On October 4, 2023, the report was forwarded to the compensation department. Despite being promised a response within 21 business...
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