After my flight TK1079 from Istanbul to Belgrade on March 12, 2024, my suitcase was delivered broken. I couldn't find any representative at the Turkish Airlines office at Nikola Tesla Airport. I was unaware that a report needed to be filed at the lost and found office after the flight. I submitted a claim for damaged baggage compensation through the Turkish Airlines website. Tracking Number: 2024062243. However, Turkish Airlines informed me that they couldn't process the compensation as there was no report record in the system. On my return journey, I was told that my broken baggage couldn't be taken on the plane, and I had to wrap it with stretch film at the airport, for which I had to pay an extra fee. I was inconvenienced by both the broken suitcase and the additional wrapping fee. I request that the necessary actions be taken to resolve this issue.
My luggage was damaged during my return flight from Antalya to Istanbul on August 19, 2023. I promptly filed a report, and the following day, I filled out Turkish Airlines' online baggage irregularity form. They eventually asked for the baggage receipt, but I explained that there was none because I ...
On April 15, 2024, after my flight from Agri to Istanbul with Turkish Airlines, I discovered that the wheel of my luggage was broken when I retrieved it. I immediately reported this to the Turkish Airlines baggage services at the airport. Since I had a lot of luggage and a long journey ahead, I expe...
On November 6, 2024, I flew on Turkish Airlines flight TK0557 from Abidjan to Istanbul. After landing, my luggage did not appear on the carousel. Upon inquiry, I was informed it had been left behind at Abidjan Airport. I submitted a claim, and the luggage was delivered to my home on November 7, 2024...
On my Turkish Airlines flight TK0633 on 27/06/2023, my luggage was lost, and I spent approximately 2 hours searching for it at the airport without success. Despite my attempts to file a report with the baggage claim unit, no report was filed. Our phone numbers were taken, and we were told that this ...
On 03/02/2024, after my flight from Brussels to Istanbul with THY, I noticed that my baggage was broken inward from the top right corner when I received it. I reported the issue to the relevant department at Istanbul Airport. As instructed online, I created a claim for my damaged baggage with the ap...
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