On April 13, 2024, during my Ercan-Istanbul and Istanbul-Ankara connecting flight with ticket number 2352222591785, I received my suitcase with baggage tag number TK 749924 in a damaged condition. At Esenboga Airport, I informed the lost and found office that I had a high-speed train ticket and didn't have much time to file a report. They advised me that I could create a new notification on the THY website by uploading photos of the damaged baggage and the repair invoice to file a compensation claim. Accordingly, I submitted a claim with file number 2024082745, uploading the photos and a repair invoice of ₺610. However, on April 18, 2024, I was informed that my claim was reviewed and denied because no report was filed at the lost and found office. I am frustrated that THY is treating me as if I am making a false statement by not accepting the ₺610 damage to my suitcase and making me bear the cost. I request that my compensation claim be reviewed again.
I traveled on July 15, 2024, on flights TK1040 OTP-IST and TK2184 IST-ESB with ticket number THY 2352231285675/1 and baggage tag number TK803010. Upon arriving home, I noticed that some of my personal belongings were missing from my luggage. I reported the issue through the Turkish Airlines website,...
On 03/02/2024, after my flight from Brussels to Istanbul with THY, I noticed that my baggage was broken inward from the top right corner when I received it. I reported the issue to the relevant department at Istanbul Airport. As instructed online, I created a claim for my damaged baggage with the ap...
After my flight TK1079 from Istanbul to Belgrade on March 12, 2024, my suitcase was delivered broken. I couldn't find any representative at the Turkish Airlines office at Nikola Tesla Airport. I was unaware that a report needed to be filed at the lost and found office after the flight. I submitted a...
On July 18, 2024, during my 08:35-10:35 Istanbul-YKO flight, my baggage was lost. At YKO Airport, I filed a report and registered my lost baggage. I completed the necessary forms on their official website https://www.turkishairlines.com/tr-int/bagaj-aksaklik-takip-formu/. When I called their 4440849...
On August 16, 2023, I flew with THY from Ankara to Istanbul to Dushanbe. Upon arriving in Dushanbe and retrieving my luggage, I noticed that my suitcase was broken. I immediately visited the THY website to find out what needed to be done and read the following statement: 'If you notice damage to you...
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