I traveled on July 15, 2024, on flights TK1040 OTP-IST and TK2184 IST-ESB with ticket number THY 2352231285675/1 and baggage tag number TK803010. Upon arriving home, I noticed that some of my personal belongings were missing from my luggage. I reported the issue through the Turkish Airlines website, and a case was opened with file number 2024151843. In my report, I emphasized that my primary concern was not compensation for the lost items, but rather to clarify what happened. However, the relevant department insisted on forwarding the matter to the compensation department. This department then requested receipts, invoices, or credit card slips for my purchases. Even though they should understand that it is not feasible to provide receipts for items purchased 6-8 months ago, they continue to state that compensation will only be provided if these documents are submitted. My intention is not to claim the value of the items. My sole purpose is to uncover if items were taken from my luggage, to ensure that those responsible are held accountable, and, most importantly, to prevent Turkish Airlines customers from encountering such issues in the future. It is hard to understand why Turkish Airlines is still insisting on receipts for compensation rather than addressing the root cause of the problem!
13.11.2024 on Turkish Airlines flight TK1528 my luggage was damaged and broken. Upon noticing the damage, I was informed by the relevant department that I needed to file a compensation request, which I did promptly. However, my compensation request was denied because I could not provide a receipt fo...
On April 13, 2024, during my Ercan-Istanbul and Istanbul-Ankara connecting flight with ticket number 2352222591785, I received my suitcase with baggage tag number TK 749924 in a damaged condition. At Esenboga Airport, I informed the lost and found office that I had a high-speed train ticket and didn...
On my Turkish Airlines flight TK0633 on 27/06/2023, my luggage was lost, and I spent approximately 2 hours searching for it at the airport without success. Despite my attempts to file a report with the baggage claim unit, no report was filed. Our phone numbers were taken, and we were told that this ...
My luggage was damaged during my return flight from Antalya to Istanbul on August 19, 2023. I promptly filed a report, and the following day, I filled out Turkish Airlines' online baggage irregularity form. They eventually asked for the baggage receipt, but I explained that there was none because I ...
On July 18, 2024, during my 08:35-10:35 Istanbul-YKO flight, my baggage was lost. At YKO Airport, I filed a report and registered my lost baggage. I completed the necessary forms on their official website https://www.turkishairlines.com/tr-int/bagaj-aksaklik-takip-formu/. When I called their 4440849...
Comments