On July 9, 2023, I purchased a ticket for flight TK2654 from Istanbul to Erzincan, paying extra for seat selection. I chose seats 5A and 5B. A day before the flight, I did an online check-in and noticed that my seats had been changed without any notification. Interestingly, the option to change seats showed my original seats as occupied. I had no choice but to proceed with the check-in. I then called customer service to explain the situation. I was shocked by their response and tone. They said they could have helped if I had called before checking in. When I asked why my seats were changed without my knowledge, they said it might be due to operational reasons, but they didn't know for sure. The representative's tone was so indifferent and careless that it seemed like they were trying to provoke me. After visiting this site, I saw many similar complaints about seat changes. It appears to be a frequent issue, and if Turkish Airlines is not taking measures to prevent it, it is a deliberate violation of customer rights. They are disregarding the service I paid for. Such practices wouldn't even be acceptable on an intercity bus. Is this what a global giant like Turkish Airlines stands for?
On the morning of July 13, 2024, I purchased a ticket for Turkish Airlines flight TK2658 from Istanbul to SIV. When buying the ticket, I selected my seat and paid for it. However, until the day of the flight, the seat I paid for kept changing. My seat number changed 4-5 times, and I couldn't sit in ...
I purchased a ticket for a Turkish Airlines flight, including the additional purchase of my preferred seat, 3 days before my scheduled departure. However, I received an email from Turkish Airlines stating that my seat had been changed due to operational reasons. While Turkish Airlines has the right,...
On 21.06.2024, I purchased a flight ticket for TK2220 from Istanbul Airport to Gaziantep at 06:25 AM. On 13.06.2024, I logged into the Turkish Airlines website and paid for seats 5A-5B-6A-6B. However, on 18.06.2024, I received an SMS notification that my seats had been changed without my consent, ci...
I purchased 3 tickets with seat selection (paying extra) for a flight on 26.03.2024 at 18:50 from Turkish Airlines in January. Due to a flight change, two of the seat selections I paid for were canceled. We were not informed about this and only realized the issue during check-in. Despite providing f...
On April 6, 2024, I purchased seats 3E and 3F as an additional service for Turkish Airlines flight TK2645 from Elazig to Istanbul. When I attempted to check in online a day before the flight, I discovered that my paid seats had been arbitrarily changed and I was assigned seats 6E and 9F, which are n...
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