On 15.03.2024, I purchased a flight ticket from Izmir to Istanbul via the Anadolu Jet app. Due to my 3-month-old baby's illness, I wanted to cancel or reschedule the flight ticket. When I contacted Anadolu Jet, they informed me that they are now operating as A Jet and that I should contact Turkish Airlines. Upon contacting Turkish Airlines, they told me that my ticket cannot be canceled or rescheduled. When I selected the cancellation option, it stated that I would receive a refund of ₺494. However, my ticket cost ₺2922. While I understand that not all of it would be refunded, such a significant difference is not reasonable. Because I didn't account for my child's illness, I am now losing an extra ₺2500. I kindly request your assistance in resolving this issue.
I purchased a Turkish Airlines flight ticket for 03/12/2023 at 14:20. However, due to health reasons, I need to cancel or suspend this flight. Despite there being 4 days left until the flight and according to Turkish Airlines' official website, there are still 1 day and 21 hours left before the c...
Dear Sir/Madam, *My Anadolu Jet flight (Ankara-BER) booked through THY's website for April 4, 2024, was rescheduled to April 5, 2024, by THY due to operational reasons without any explanation or compensation process. *I wanted to visit my daughter studying in Germany, combining her holiday and the...
I purchased a round-trip ticket from the Anadolu Jet website for travel from Istanbul Sabiha Gokcen Airport to Trabzon. Less than 24 hours before the flight, my child fell ill, and I wanted to change the flight. However, the website stated that changes could not be made if there were less than 72 ho...
I purchased a ticket using my accumulated miles for a flight on August 25, 2023, with Turkish Airlines, but my flight was canceled. I wanted to use my free change right to reschedule my ticket. When I tried to do this through the app, all flights appeared to be fully booked, but when I selected 'buy...
On 18.04.2024, I purchased a round-trip ticket from Sabiha Gokcen to Ordu-Giresun for the dates 15.06.2024-21.06.2024 through the THY mobile app. After completing the ticket transaction, I selected my seats and bought round-trip seats for ₺138.00 (69x2). About a month ago, I received a message stati...
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