On February 17, 2024, despite arriving at the gate at 07:16 for our 07:45 Istanbul-Denizli THY flight, we were not allowed to board the plane because the flight was rescheduled 10 minutes earlier and the gate had already closed. We urgently needed to get to Denizli and were not informed about the flight time change in any way. Besides us, 6 other people faced the same issue. The next flight was at 16:00, and we had to wait at the airport for 8 hours. The staff mentioned that for the past 10 months, morning flights have been rescheduled 10 minutes earlier without informing passengers, causing many people to be inconvenienced. How can such a system failure happen? At least, an email could be sent; it's not that difficult. I request an explanation for the people who were affected.
On June 1, 2024, for flight TK2850 from Istanbul Airport to Ordu Giresun Airport, we boarded the plane about half an hour before the scheduled departure time. After waiting inside the plane for approximately 45 minutes, we were disembarked without any explanation and directed to a different gate. At...
Despite completing online check-in and generating our boarding passes for THY's Istanbul/Izmir flight on 26.01.2024 at 18:00, we were denied boarding with the excuse of 'being late' and experienced unprofessional behavior from the staff, which is not befitting of THY. When we arrived at the airport ...
On July 10, 2024, despite checking in and arriving at the gate on time for the 23:50 Istanbul Airport - Isparta flight, we were denied boarding by Turkish Airlines due to the gate closing early. Even though I had checked in a day before the flight, had assigned seat numbers, and arrived at the airpo...
I am unable to understand how my flight ticket for Turkish Airlines' February 15, 2024, 07:55 AM flight was sold to someone else. Due to an issue with the check-in system, I couldn't complete my check-in process. I arrived at Istanbul Airport one and a half hours before my flight to check in and sca...
On May 27, 2024, I landed in Istanbul from Tirana at 03:30. There are flights to Konya at 06:30 and 14:00. Since I was coming from abroad, I left a gap in case of delays and booked the 14:00 flight. However, as there were no delays, I arrived in Istanbul at 03:30. I wanted to move my flight to 06:30...
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