Despite completing online check-in and generating our boarding passes for THY's Istanbul/Izmir flight on 26.01.2024 at 18:00, we were denied boarding with the excuse of 'being late' and experienced unprofessional behavior from the staff, which is not befitting of THY. When we arrived at the airport at 17:50, the gate number was not yet determined. A staff member informed us that the gate number would be announced in 5 minutes. After passing through the internal security gate, we saw that the gate number was G10 and proceeded towards it. When we reached the gate at 17:43, we saw that it was closed and we were not allowed to board. When we mentioned that we were passengers for Izmir, we were told 'the gate is closed' and were not allowed in. This situation caused us inconvenience and we had to return by bus. I request compensation for the loss of our tickets. In addition to myself and three friends, two other passengers who had connecting flights were also left in a similar situation. I am also filing a complaint against the staff at the gate and hope that THY takes appropriate action.
My flight from Izmir to Istanbul with THY on 28.01.2024 at 21:40 was canceled because I arrived 40 minutes before departure. I tried to explain my situation and find out what I needed to do from the staff there, but none of them responded. Instead, I was met with rude responses such as 'my shift is ...
I couldn't make it to my THY flight from Izmir on January 28, 2024, at 11:00 AM at Istanbul Airport. At the first security check around 10:20 AM, we were held up for 10 minutes because someone else's belongings got stuck in the machine. With a child in my arms, a suitcase in hand, and a backpack, I ...
On December 10, 2023, I arrived 40 minutes early for my THY flight from Izmir to Istanbul Airport and had selected my seat a day prior, yet I was denied boarding. The issue was due to an error on the check-in screen after I selected my seat. I received the seat selection confirmation via email. My f...
I had a flight with Turkish Airlines (THY) on 01.09.2023 at 07:50 from Istanbul to Basel. Due to the slow service at THY's check-in counters, I arrived at the boarding gate 15 minutes before departure. Despite seeing me arrive, the staff at gate D2 closed the door and prevented me from boarding. I h...
I was let down by THY! On the morning of 25.08.23, with PNR number tbtu**, I was on the 8:20 Istanbul-Paris flight. While waiting at the gate, I went to the restroom due to feeling unwell. Boarding was still in progress, and I returned within a minute. Upon my return, I was told that boarding had cl...
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