I am unable to understand how my flight ticket for Turkish Airlines' February 15, 2024, 07:55 AM flight was sold to someone else. Due to an issue with the check-in system, I couldn't complete my check-in process. I arrived at Istanbul Airport one and a half hours before my flight to check in and scanned my ID, but I was told that my passport and ID record couldn't be found.
Later, we were directed straight to a supervisor, and I believe our time was wasted there. With one hour left until the flight, we were told that we were late and couldn't board the flight.
This situation is unacceptable. If I were alone, it might have been different, but we arrived at the airport with a baby and four adults, and there was still an hour left before the flight. I demand compensation for this situation, otherwise, I will take the necessary steps.
Hello, today on February 17, 2024, we had a flight from Adana to Istanbul at 19:50. Our family of three arrived at the airport one hour before the flight. However, due to delays at the security check, we were informed that the gate had closed by the time we reached the check-in point. They told us w...
On December 10, 2023, I arrived 40 minutes early for my THY flight from Izmir to Istanbul Airport and had selected my seat a day prior, yet I was denied boarding. The issue was due to an error on the check-in screen after I selected my seat. I received the seat selection confirmation via email. My f...
I want to highlight an issue with Turkish Airlines that left me in a difficult situation. My name is I***. Four months ago, I purchased a ticket from Istanbul to Gaziantep to visit my dear parents. I arrived in Gaziantep without any issues from Istanbul Airport. Today, on April 13, 2024, I arrived ...
I had a flight with Turkish Airlines on 28.08.2023, flight number TK2857, seat 02C, from Ordu-Giresun Airport to Istanbul Airport scheduled for 14:55. After checking in, I received a message stating that the flight was delayed by 35 minutes. I arrived at the airport gate at 14:50 and tried to print ...
I missed my Turkish Airlines flight TK2844 due to the negligence of the THY system and staff. Despite arriving at Istanbul Airport about an hour before the 17:05 departure, baggage check-in closed while we were waiting in line at the family entrance. I requested to speak directly with a supervisor, ...
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