On June 1, 2024, for flight TK2850 from Istanbul Airport to Ordu Giresun Airport, we boarded the plane about half an hour before the scheduled departure time. After waiting inside the plane for approximately 45 minutes, we were disembarked without any explanation and directed to a different gate. At the new gate, there were no staff members to provide any information or boarding time.
Why were we disembarked and moved to a different gate without any explanation or assistance?
Secondly, how will the time lost by so many passengers, who planned their schedules around the flight time, be compensated?
Thirdly, if there was a technical issue with the plane, why were we boarded and made to wait?
I am curious about what kind of compensation will be offered to me regarding this situation. As of 13:26, we are still waiting without knowing the new departure time.
I am awaiting necessary updates and actions.
On February 17, 2024, despite arriving at the gate at 07:16 for our 07:45 Istanbul-Denizli THY flight, we were not allowed to board the plane because the flight was rescheduled 10 minutes earlier and the gate had already closed. We urgently needed to get to Denizli and were not informed about the fl...
On Friday, September 22, 2023, I purchased a flight ticket from Ankara to Ordu for 20:15. We waited at the gate specified on the ticket an hour before the flight. I asked an employee at gate 304 if this was the correct gate for Ordu, and they confirmed it was. Despite waiting past the boarding time,...
On August 10, 2024, I was denied boarding for my Kayseri-Istanbul, Istanbul-Nuremberg flight by your Kayseri Airport staff. I arrived at the airport at 08:00 for my 08:45 flight from Kayseri. I had no checked luggage (I purchased a ticket without baggage), yet despite being there 45 minutes before t...
On April 14, 2024, I had checked in for the 1:00 PM flight from Istanbul Airport to Erzurum Airport. While waiting in line, I was informed that the gate had closed and I would not be allowed to board. This was not my fault; if it wasn't my turn yet, it was the staff's negligence, not mine. I was rea...
On 12.05.2024, my flight TK967 from Ercan Airport to Istanbul Airport was originally scheduled for 18:55. It was first delayed by 1 hour and 55 minutes to 20:50, and then delayed again to 21:50. As seen in the attached video, at 21:56 (bottom right corner of the screen), boarding had still not co...
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