I wanted to write here due to Turkish Airlines' indifference and irrelevant explanations. On May 24, 2024, we had an 08:35 AM Adana-Istanbul flight. Our flight was delayed by 3 hours and 30 minutes, citing weather conditions due to 1 hour of rain. However, other airlines operated their flights without any delays after the 1-hour adverse weather conditions. Due to the delay, our plans were disrupted, and we experienced negative consequences. Upon arriving in Istanbul, I discovered that my suitcase's wheel was broken. I spoke with the responsible personnel about this, and they provided me with paperwork for the repair of the suitcase. Imagine, they break your suitcase and then tell you to get it repaired yourself, and they will reimburse you. You decide what kind of mockery this is.
After my flight with Turkish Airlines on 13.07.2023, from Dalaman to Adana via Istanbul, four of my suitcases, including items for my baby, were not transferred to the IST-ADA flight and only arrived at Adana airport the next day. During this time, we had to make extra purchases for our child's basi...
My flight from Istanbul to Antalya on February 12, 2024, scheduled for 11:35 AM, attempted to land in Antalya for about 1-1.5 hours but failed and returned to Istanbul at 3 PM. Despite AFAD issuing a warning on the same day, Turkish Airlines caused us inconvenience. We were made to wait at the airpo...
Turkish Airlines TK1304 flight from Malaga to Istanbul and then a transfer to Ankara left me with a broken suitcase wheel. I had received my suitcase before the trip, and it had not even been two days. Now Turkish Airlines is telling me to fix it through another channel. I do not understand what my ...
On 02 November 2023, my suitcase was damaged and the wheel was broken while coming from London to Istanbul with Turkish Airlines flight number TK7821. I submitted my complaint to the relevant department and filed a report. I also uploaded all the documents they requested to the website they specifie...
On November 6, 2024, I flew on Turkish Airlines flight TK0557 from Abidjan to Istanbul. After landing, my luggage did not appear on the carousel. Upon inquiry, I was informed it had been left behind at Abidjan Airport. I submitted a claim, and the luggage was delivered to my home on November 7, 2024...
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