On a Balkan tour package for 40 people purchased from Jolly, 35 passengers had their luggage transferred to Adana on flight TK1084 from Belgrade to Istanbul at 20:20. While waiting in the check-in lounge, the flight arrived three hours late. Upon arrival in Istanbul, we contacted THY staff to explain the delay in Belgrade. However, the staff stated that our flight was not visible in their system and that our ticket purchase was not in accordance with the procedure. They could not hold the delayed flight in Istanbul for half an hour and informed us that the next available flight was the following evening, which we would have to purchase. This left 35 people stranded at the airport. We had to wait at the airport until 5 AM and received our damaged luggage. We then had to rent a vehicle and travel to Adana by bus. THY is responsible for the inconvenience we experienced. We request compensation for our troubles.
We purchased a 40-person tour package from Jolly Tour, and on flight TK1084 at 20:20, 35 passengers had their luggage tagged for Adana. While waiting in the check-in lounge, the flight was delayed for three hours in Belgrade. Upon arriving in Istanbul, we contacted THY and informed them that the del...
I was supposed to return from Belgrade to Istanbul on August 25, 2023, with flight TK1084 at 20:20, as part of a travel package purchased from Jolly Tur. However, the flight was delayed by 2 hours. Since I had a connecting flight to Adana, I sought information about it, but the staff in Belgrade did...
After completing our package tour purchased from Jolly Tur, we were supposed to return to Istanbul from Belgrade on THY flight TK 1084 scheduled for 20:20. However, we were informed that the flight would be delayed by 2 hours and would depart at 22:20. Despite our attempts to get information about o...
I purchased a package tour from Jolie Tour, which included a flight from Belgrade to Istanbul on August 25, 2023, at 20:20. However, we were informed that the flight would be delayed by 2 hours and would depart at 22:20. Since it was a connecting flight, we wanted to speak with a Turkish Airlines re...
Last night on 25.8.2023, the Belgrade-Istanbul flight was delayed by 2 hours. It was impossible for us to catch our connecting flight to Istanbul. The Adana flight did not wait for us for 5 minutes, even though it was the same airline. Why did the Adana flight not address our issue? Our ticket money...
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