I was supposed to return from Belgrade to Istanbul on August 25, 2023, with flight TK1084 at 20:20, as part of a travel package purchased from Jolly Tur. However, the flight was delayed by 2 hours. Since I had a connecting flight to Adana, I sought information about it, but the staff in Belgrade did not allow me to speak with the desk officer regarding the transfer ticket.
The flight eventually took off at 22:50, causing a delay of two and a half hours, plus an additional one-hour time difference.
We missed the connecting flight to Adana as the gates were closed.
When we spoke to THY support staff, they said the ticket was not registered as a transfer, although our luggage was.
THY's proposed solution was to purchase a new ticket, offering no other alternatives. The group of 35 people, with 30 affected, faced significant inconvenience.
Our luggage was lost, and we spent hours at Istanbul airport trying to locate it. Eventually, we had to rent a private vehicle for ₺45,000, leading to a substantial financial burden and, more importantly, a significant loss of time.
The cause of this situation is the lack of communication and coordination within THY.
All round-trip reservations were made months in advance, and there were no issues during check-in on either leg of the journey. However, due to an unexplained delay by THY, 35 people were affected.
I request THY to address this issue and seek your assistance in resolving it.
After completing our package tour purchased from Jolly Tur, we were supposed to return to Istanbul from Belgrade on THY flight TK 1084 scheduled for 20:20. However, we were informed that the flight would be delayed by 2 hours and would depart at 22:20. Despite our attempts to get information about o...
We purchased a 40-person tour package from Jolly Tour, and on flight TK1084 at 20:20, 35 passengers had their luggage tagged for Adana. While waiting in the check-in lounge, the flight was delayed for three hours in Belgrade. Upon arriving in Istanbul, we contacted THY and informed them that the del...
I purchased a package tour from Jolie Tour, which included a flight from Belgrade to Istanbul on August 25, 2023, at 20:20. However, we were informed that the flight would be delayed by 2 hours and would depart at 22:20. Since it was a connecting flight, we wanted to speak with a Turkish Airlines re...
On a Balkan tour package for 40 people purchased from Jolly, 35 passengers had their luggage transferred to Adana on flight TK1084 from Belgrade to Istanbul at 20:20. While waiting in the check-in lounge, the flight arrived three hours late. Upon arrival in Istanbul, we contacted THY staff to explai...
Last night on 25.8.2023, the Belgrade-Istanbul flight was delayed by 2 hours. It was impossible for us to catch our connecting flight to Istanbul. The Adana flight did not wait for us for 5 minutes, even though it was the same airline. Why did the Adana flight not address our issue? Our ticket money...
Comments