After completing our package tour purchased from Jolly Tur, we were supposed to return to Istanbul from Belgrade on THY flight TK 1084 scheduled for 20:20. However, we were informed that the flight would be delayed by 2 hours and would depart at 22:20. Despite our attempts to get information about our connecting flight to Adana, we were not allowed to do so at Belgrade airport. The flight eventually departed at 22:50, resulting in a two-and-a-half-hour delay. Out of the 35 people in our group returning to Adana, 32 were seriously affected. Although our luggage was tagged for direct transfer, we were given two separate tickets and told there was no transfer. THY did not acknowledge the delay, claimed it was not visible in their system, and refused to issue new tickets or provide a refund. Their defense was that there were two tickets and no transfer. Their suggestion was to purchase new tickets and continue our journey, despite the lack of available seats on any flight. The solution found by the group was to rent a private vehicle for ₺45,000 to return, which resulted in higher costs and, more importantly, a significant loss of time. The root cause of this inconvenience was the lack of communication from THY. I request THY to address this issue promptly and seek your assistance.
I was supposed to return from Belgrade to Istanbul on August 25, 2023, with flight TK1084 at 20:20, as part of a travel package purchased from Jolly Tur. However, the flight was delayed by 2 hours. Since I had a connecting flight to Adana, I sought information about it, but the staff in Belgrade did...
We purchased a 40-person tour package from Jolly Tour, and on flight TK1084 at 20:20, 35 passengers had their luggage tagged for Adana. While waiting in the check-in lounge, the flight was delayed for three hours in Belgrade. Upon arriving in Istanbul, we contacted THY and informed them that the del...
On a Balkan tour package for 40 people purchased from Jolly, 35 passengers had their luggage transferred to Adana on flight TK1084 from Belgrade to Istanbul at 20:20. While waiting in the check-in lounge, the flight arrived three hours late. Upon arrival in Istanbul, we contacted THY staff to explai...
I purchased a package tour from Jolie Tour, which included a flight from Belgrade to Istanbul on August 25, 2023, at 20:20. However, we were informed that the flight would be delayed by 2 hours and would depart at 22:20. Since it was a connecting flight, we wanted to speak with a Turkish Airlines re...
Last night on 25.8.2023, the Belgrade-Istanbul flight was delayed by 2 hours. It was impossible for us to catch our connecting flight to Istanbul. The Adana flight did not wait for us for 5 minutes, even though it was the same airline. Why did the Adana flight not address our issue? Our ticket money...
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