I purchased a THY flight ticket for myself and my spouse from Agri to Izmir (with a transfer in Istanbul). I called customer service to reschedule the second leg of the journey, from Istanbul to Izmir, by 1-2 hours. The first representative I spoke with said I could change it for a fee of over 500₺ per person. I said I would think about it and call back. When I called back, another representative answered and told me there were no available seats for the change. I thanked them and ended the call. Later, I logged into the mobile app and saw that our Istanbul-Izmir flight had been completely canceled without our approval. After spending 2 hours on the phone with six different people, I had to pay 3,300₺ to buy new tickets. The status of my canceled flight is still unclear. THY caused us significant inconvenience. I want compensation for my loss.
I purchased tickets for my spouse and myself for a THY Agri-Izmir flight (with a layover in Istanbul). I called customer service to push the Istanbul-Izmir leg of the flight by 1-2 hours. The first representative I spoke with said I could change it for a fee of over 500₺ per person. I said I would t...
My complaint is about Turkish Airlines (THY). Yesterday, I spent approximately three hours trying to book a flight from Izmir to Istanbul. Initially, I downloaded the THY mobile app to purchase a ticket for the Friday 20:15 flight, but I was unsuccessful. I then tried through AnadoluJet but faced th...
I purchased a flight ticket from THY, and the flight time was changed by THY. I received a message from THY instructing me to call the customer servic...
I purchased a flight ticket from THY for a connecting flight from Isparta to Gaziantep via Istanbul on 02.08. I received an email that the second flight was rescheduled. I approved the change for the second flight. On the day of the flight, I couldn't check-in due to the first flight also being dela...
In June, I purchased a THY flight ticket for August 26th from Trabzon to Izmir with a stopover in Istanbul. I also booked an early reservation at a hotel and paid for airport transfer to the hotel for my vacation, but I had no idea THY would cause such an issue. Upon arrival at the destination, I le...
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