I purchased tickets for my spouse and myself for a THY Agri-Izmir flight (with a layover in Istanbul). I called customer service to push the Istanbul-Izmir leg of the flight by 1-2 hours. The first representative I spoke with said I could change it for a fee of over 500₺ per person. I said I would think about it and call back. When I called again, a different representative answered and told me there were no available seats for the change. I thanked them and hung up. Later, I noticed on the mobile app that our Istanbul-Izmir flight was completely canceled without our consent. After speaking with six different representatives over two hours, I had to pay 3,300₺ to rebook the tickets. The status of our canceled flight is still unclear. THY has caused us significant inconvenience. I am seeking compensation for my losses.
I purchased a THY flight ticket for myself and my spouse from Agri to Izmir (with a transfer in Istanbul). I called customer service to reschedule the second leg of the journey, from Istanbul to Izmir, by 1-2 hours. The first representative I spoke with said I could change it for a fee of over 500₺ ...
My complaint is about Turkish Airlines (THY). Yesterday, I spent approximately three hours trying to book a flight from Izmir to Istanbul. Initially, I downloaded the THY mobile app to purchase a ticket for the Friday 20:15 flight, but I was unsuccessful. I then tried through AnadoluJet but faced th...
I received an email from Turkish Airlines (THY) stating that I had the right to a full refund and free changes due to a modification in my flight. Based on this email, I made a change to my ticket through the app, but the site charged me an additional ₺1128.02. To avoid any issues at that moment, I ...
I purchased a flight ticket from THY, and the flight time was changed by THY. I received a message from THY instructing me to call the customer servic...
I tried to change my ticket for the 6:05 AM Istanbul Airport - Malatya flight at 4:15 AM through the app. I encountered multiple errors. At 4:41 AM, I called customer service, and they informed me that an email needed to be sent to the relevant department to remove the check-in, and after the email,...
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