I had purchased a ticket for a 9:00 AM flight with Turkish Airlines. Due to an accident on the way to the airport, I was forced to arrive late. When I arrived at the airport at exactly 8:01 AM, I immediately went to the check-in counter. Due to the long line, I was told that I was late and that they couldn't assist me and advised me to go to the supervisor. When I reached the supervisor, there were still 42 minutes left until my flight. Despite being only 3 minutes late, they not only refused to check me in but also did not help with a ticket change. I had to burn my 2 tickets and buy new ones at double the price. Friends, I realized that this is how this company approaches such situations. Instead of helping someone who has experienced hardship, their response was very disappointing. With Pegasus, I have experienced that they allow check-in up to half an hour before the flight. Even if we miss the check-in, they at least help by changing to the earliest available flight.
On 13.07.2024, I went to the Turkish Airlines counter at 18:30 for check-in for my flight (IST-ADB TK2336) scheduled at 19:00. Upon arrival, I was informed that the flight had already departed. I was directed from counter D to F, then to E, and finally to C, with no one offering assistance. Despite ...
On January 19th at 07:20, we were 2 minutes late for the baggage drop-off time, and the supervisor at section D-22/43 did not accept the baggage for 4 people traveling as a group. We were offered to leave our bags and board the plane. We were not assisted in any way, as if we were told to throw away...
I purchased a ticket from Turkish Airlines for the flight on 19.01.2024 at 07:50 with PNR number VKI7RB for three people. We completed both check-in and online ticketing. After checking in two suitcases, the baggage counter closed while I was about to check in my suitcase. They directed us to the 'S...
Despite arriving at the airport an hour before departure, we were unable to check in with Turkish Airlines and were denied boarding. I tried to check in online while on the way, but the website was not working. Upon arrival at Istanbul Airport, we received no assistance and were repeatedly redirecte...
I bought tickets from THY with two friends to fly to Giresun airport. On the day of the flight, we arrived at the airport an hour early and tried to check-in at the self-service kiosk. The attendant informed us that there were no available seats on the plane. At this point, there were still about 50...
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