I purchased a ticket from Turkish Airlines for the flight on 19.01.2024 at 07:50 with PNR number VKI7RB for three people. We completed both check-in and online ticketing. After checking in two suitcases, the baggage counter closed while I was about to check in my suitcase. They directed us to the 'Supervisor,' where we had to wait in line again. Despite repeatedly informing them that we would miss our flight, we spent about an hour and a half trying to check in the suitcase. Eventually, they told us they couldn't accept the luggage. We rushed to the gate with the suitcase, but the gate had already closed. We were redirected again for a new ticket or cancellation, but they admitted an operational error and said they couldn't do anything. We later learned from employees that they overbooked the flight and knowingly caused inconvenience. I demand that Turkish Airlines acknowledge their mistake and take appropriate action.
I am unable to understand how my flight ticket for Turkish Airlines' February 15, 2024, 07:55 AM flight was sold to someone else. Due to an issue with the check-in system, I couldn't complete my check-in process. I arrived at Istanbul Airport one and a half hours before my flight to check in and sca...
Hello, I experienced an issue with my Turkish Airlines flight (PNR VQ74YV) on 05/01/2024 at 13:30 from Istanbul Airport to Agri Airport. Despite completing check-in at 13:00 for 2 adults, 2 children, and 1 infant, we were denied boarding because we were 3 minutes late. When we arrived at the gate at...
Despite arriving at the airport 1 hour before my 07:40 AM flight on 13.08.2023 with reservation code VY73GM from Turkish Airlines, I was unable to check-in due to a few counters being open and the heavy crowd. They told me the flight was closed and directed me to the sales office, where many others ...
My husband purchased tickets for himself, his mother, and our one-year-old daughter for the Turkish Airlines Bodrum-Milas/Istanbul flight on 10.02.2024 with PNR code VB8LBI. During the check-in process, the app did not clearly indicate the 'add baby' option, resulting in an extra infant passenger be...
(12.02.2024 21:40 TK 0772 Istanbul Airport Kuwait flight) Due to health reasons, I left the gate and within 2 minutes they closed the doors. Anyway, I accept that it was our problem and they were not obliged to wait. Later, my spouse and I bought tickets again from Turkish Airlines for the next flig...
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