Despite arriving at the airport an hour before departure, we were unable to check in with Turkish Airlines and were denied boarding. I tried to check in online while on the way, but the website was not working. Upon arrival at Istanbul Airport, we received no assistance and were repeatedly redirected, only to be told that we were late. We ended up purchasing tickets for the next day, paying almost a third of the original ticket price. Additionally, we lost a day at our hotel.
We even suggested they check the security cameras to prove we were on time, but they dismissed our request. We were advised to arrive 3 hours early in the future because even if we are on time, we could still be denied boarding due to overbooking. It seems that our tickets were also resold, leading to our denial of boarding. How are we supposed to recover the extra ticket costs and the lost day at our hotel? What a world-class airline indeed.
Today, my wife, children, and I were supposed to fly from Istanbul Airport to Ordu at 08:05 with Turkish Airlines. We arrived at the airport at 07:00. Although there were available check-in counters, we were directed to the family check-in area since we were traveling as a family. It was crowded, an...
I purchased a ticket from Turkish Airlines. We arrived an hour early for the morning flight on June 13. They informed us during the check-in process that the gate had closed 30 minutes before departure and denied us boarding. We lost both our hotel and flight payments. They directed us to a place wh...
I was not allowed to board my Turkish Airlines flight due to overbooking. On April 7th, I headed to the self-check-in kiosks at Istanbul Airport for the IST-Adana TK2480 flight scheduled at 10:15 AM. While attempting to check in, I received a notification that the flight was full and to proceed to t...
I purchased a ticket from Turkish Airlines for an international flight. Unfortunately, my flight got overbooked due to excessive ticket sales. I had to stay at Turkish Airlines' hotel that night, and they provided me with a ticket for the next available flight. They assured me that compensation woul...
Turkish Airlines ignored our ticket. We had a ticket for the June 15th flight from Istanbul Airport to Adana Sakir Pasa Airport at 01:55. We couldn't complete the online check-in due to a system problem. When we arrived at the airport, they told us we were 13th on the standby list and didn't let us ...
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