On 13.07.2024, I went to the Turkish Airlines counter at 18:30 for check-in for my flight (IST-ADB TK2336) scheduled at 19:00. Upon arrival, I was informed that the flight had already departed. I was directed from counter D to F, then to E, and finally to C, with no one offering assistance. Despite explaining the urgency of my situation, even the supervisors did not help. Consequently, I had to purchase another ticket from Pegasus for the next flight and transfer from Istanbul Airport to Sabiha Gokcen Airport. To catch my Pegasus flight, I had to spend ₺2000 on a taxi. When I arrived at Sabiha Gokcen, I received the attached message stating that my flight had departed at 19:41. Despite explaining my situation and urgency, no one cared, and I couldn't even check in or board the flight. How is it possible that the flight, which I was told had departed at 18:30, actually left at 19:41? Is this the kind of service Turkish Airlines provides? I demand compensation for my losses and do not plan to use Turkish Airlines again.
Turkish Airlines transferred my luggage to the wrong plane. I am writing about the issues I faced to set an example and to prevent others from experiencing the same problems. Maybe this will ease my frustration a bit. The disorganization of Turkish Airlines persisted from Istanbul to Izmir. The gate...
On 11/11/2023, I arrived at Istanbul Airport at 17:30 for my Istanbul-Adana flight TK2466, scheduled to depart at 18:40. I headed to the counters to board my plane 1 hour and 10 minutes before the flight, only to find that my seat number was no longer available on the machine. I asked for help from ...
I had purchased a ticket for a 9:00 AM flight with Turkish Airlines. Due to an accident on the way to the airport, I was forced to arrive late. When I arrived at the airport at exactly 8:01 AM, I immediately went to the check-in counter. Due to the long line, I was told that I was late and that they...
I am unable to understand how my flight ticket for Turkish Airlines' February 15, 2024, 07:55 AM flight was sold to someone else. Due to an issue with the check-in system, I couldn't complete my check-in process. I arrived at Istanbul Airport one and a half hours before my flight to check in and sca...
Despite arriving at the airport counter at 19:15 and having already completed the check-in process for the 20:00 Izmir-Istanbul flight on 01.02.2024, I was informed that the gates had closed 20 minutes prior and that no assistance could be provided. This led to me missing the flight, even though I c...
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