On July 18, 2024, at 19:45, I purchased an economy package ticket from Istanbul Airport to Kutahya Zafer Airport. I mistakenly bought the ticket for the wrong date and requested to change it to July 19, 2024. The customer service representative informed me that date changes were not possible, but I could either get a refund or keep the ticket open for future use. I opted to keep the ticket open. When I later contacted THY customer service to use the open ticket, the representative I spoke with said that the ticket was not available for use. Despite following the instructions given by the previous representative, I was misled and not properly informed. As a result, I am unable to use my open ticket. The customer service representative acknowledged the incorrect and misleading information and stated that she had no authority to resolve the issue, advising me to provide feedback. I am currently unable to use my open ticket for a future date. I request that my ticket be reactivated due to the incorrect and incomplete information provided, and that my issue be resolved.
In the summer of 2023, I put my ticket on hold and started the process of using it by calling the Turkish Airlines call center on June 8, 2024. The representative on the phone informed me that I could complete the ticketing process by July 5, 2024. I was then transferred to the ticketing department....
I mistakenly bought a ticket for Wednesday, December 25, 2024, when I meant to get one for Wednesday, December 18, 2024. I quickly recognised the error and reached out to Turkish Airlines to amend the date, eager for a swift solution. Unfortunately, I was unable to receive any help or support, despi...
On October 25, 2024, I purchased a ticket from Turkish Airlines, only for them to cancel it without any explanation. They marked the ticket as open and sent an email claiming a refund would be processed within 2 to 7 days. However, despite several days passing, I still have not received my refund. ...
On July 2, 2024, I purchased a Turkish Airlines ticket from Istanbul to Bangkok, with the outbound flight on July 3, 2024, and the return flight on July 13, 2024. On July 3, 2024, at 22:09, I received an email stating that my return flight had been canceled. When I called customer service on July 4,...
On August 20, 2024, I purchased a military ticket from Turkish Airlines (THY), but the flight, scheduled for 20:50, took off early at 20:10. I arrived at the airport an hour before the scheduled time and informed the staff, but they told me there was nothing they could do and that I would need to pu...
Comments