On July 29, 2023, I contacted THY to use my open ticket. My first conversation was with Mr. F** at 8:15 PM America time. He found my old ticket based on my reservation code. We created new dates (JFK-Istanbul flight on November 10 at 12:50 PM and Istanbul-JFK flight on December 10 at 7:55 AM). The penalty and ticket change fee he requested was ₺18,447. We tried several times to process the payment via credit card, but he stated there was an error in the system. He gave me my reservation code and asked me to contact a new customer representative (reservation code VF3LHE). At 8:44 PM America time, I reached Ms. S**. She stated the amount requested with this reservation code was ₺39,782. I explained my conversation with Mr. F**, but she couldn't help me. At 9:00 PM, I spoke with a new customer representative, Mr. M**. He mentioned the same price as Ms. S**. I asked him to explain how much of this price was the penalty and how much was the ticket difference. He stated that a new ticket was created, he couldn't see my old ticket number, and he couldn't provide an explanation.
I request that all my phone conversations be reviewed. Why is there a price difference between the first given price and the price requested less than an hour later? Secondly, the price difference requested from me is higher than the cost of a new ticket. In this case, having an open ticket is a disadvantage, not an advantage. Thirdly, the last customer representative, Mr. M**, stated that my open ticket number was canceled. Who can cancel it without my consent?
Fourthly, when I contacted in July 2023 to open my ticket, I was told I could use it within a year, only paying the ticket difference and penalties for new transactions. The current requested difference is higher than the cost of a new ticket. What are the requested differences and penalties (Mr. M** couldn't explain this either)?
As I mentioned, I request that the phone conversations be reviewed and that I receive a response as soon as possible.
Hello, On 21.05.2023, I purchased open tickets for my children with ticket numbers 2352145139655 (Melek Ada K*****) and 2352145139656 (Kagan K*****). I wanted to use these tickets for a future date. When I spoke with a male Turkish Airlines representative, I was informed that I only needed to purcha...
I purchased a round-trip ticket from THY with the PNR code VMXBM7 for Istanbul-Sanliurfa. Later, I put the ticket on hold. On August 20, I was informed by a customer representative that I could change my ticket for free until December 9 or get a refund. However, when I called again, I was told I cou...
Despite arriving at the airport 1 hour before my 07:40 AM flight on 13.08.2023 with reservation code VY73GM from Turkish Airlines, I was unable to check-in due to a few counters being open and the heavy crowd. They told me the flight was closed and directed me to the sales office, where many others ...
As of December 16, 2023, at 18:24, I made a ticket reservation from Istanbul Airport to Germany Dusseldorf Airport for June 20th departure and June 30th return, amounting to ₺19,914.84; my reservation code is (VLEZH6). As you can see in the screenshot I sent, when I entered the relevant reservation ...
On November 3, 2023, we went to Istanbul Airport for our Istanbul-Tivat flight and learned that the flight was canceled due to technical reasons. The officials at the airport informed us that the ticket was purchased through an agency and that cancellations and refunds could not be processed. I did ...
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