My luggage was damaged during my return flight from Antalya to Istanbul on August 19, 2023. I promptly filed a report, and the following day, I filled out Turkish Airlines' online baggage irregularity form. They eventually asked for the baggage receipt, but I explained that there was none because I was looking for a replacement for the same suitcase, not compensation. There has been no action as of September 27, 2023, and they are now insisting on providing a repair invoice. It is obvious that they will not provide a new suitcase. This lack of regard is both unacceptable and disappointing. Turkish Airlines' handling of my legitimate complaint has left me frustrated and disheartened. A resolution should not be this difficult to achieve, and I hope that others do not experience the same difficulties that I have.
I flew with Turkish Airlines on 01.07.2023. After the flight, I found that my suitcase was damaged. I had bought the suitcase just one week before the flight, and it was brand new. I filed a report and filled out a form. In their response, they told me that I needed to get the suitcase repaired. I i...
On September 22, 2023, I reported my damaged baggage at Istanbul Airport. I later sent the report along with the required documents to Turkish Airlines via their website. On October 4, 2023, the report was forwarded to the compensation department. Despite being promised a response within 21 business...
I flew from Sabiha Gökçen Airport to Trabzon Airport on September 17, 2023. I received my luggage damaged and filed the necessary report right away. Following that, I communicated with the airline via email, but the process became difficult. They demanded invoices for luggage given to students by an...
On September 17, 2023, I flew from Sabiha Gökçen Airport to Trabzon Airport. I received my luggage damaged and filed the necessary report. Later, I communicated with the company via email, but they made the process difficult. They requested the invoice for the luggage, which was a gift from an offic...
On October 18, 2023, during my Istanbul-Izmir flight with Turkish Airlines, my luggage was damaged. I reported the baggage issue to Turkish Airlines a...
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