On October 18, 2023, during my Istanbul-Izmir flight with Turkish Airlines, my luggage was damaged. I reported the baggage issue to Turkish Airlines and submitted all the required documents, including receipts, baggage tags, reports, and photos of the damaged luggage. However, my case, which was forwarded to the compensation unit, has been under review for over a month. The last message I received on November 12 stated that they would check the stock status and get back to me, but I have not received any further updates since then. When I call the customer service center, I cannot get any information; they cannot provide a date for when my new luggage will be sent, do not transfer me to the relevant department, and do not communicate with the compensation unit. Normally, this issue should be resolved within 3-21 days, but it has been almost two months and continues. An unacceptable explanation such as 'It might be due to high volume' is given, and it seems impossible to communicate with the compensation unit. The customer service center claims they have marked the situation as urgent, but no progress has been made.
On September 22, 2023, I reported my damaged baggage at Istanbul Airport. I later sent the report along with the required documents to Turkish Airlines via their website. On October 4, 2023, the report was forwarded to the compensation department. Despite being promised a response within 21 business...
On September 22, 2023, I filed a report for my damaged luggage at Istanbul Airport. Then, I emailed the report along with the requested documents on the Turkish Airlines website. On October 4, 2023, the report was directed to compensation science. Although they should respond within 21 business days...
My luggage was damaged during my return flight from Antalya to Istanbul on August 19, 2023. I promptly filed a report, and the following day, I filled out Turkish Airlines' online baggage irregularity form. They eventually asked for the baggage receipt, but I explained that there was none because I ...
On December 28th, I flew from Ashgabat to Izmir with Turkish Airlines, and my luggage arrived damaged. I noticed the damage and immediately reported it to the Turkish Airlines service desk at Izmir Adnan Menderes Airport. They gave me a code and instructed me to create a file and contact them via em...
During my international flight with Turkish Airlines, our luggage was lost and was not delivered to us throughout the trip. Since December 15, 2023, despite calling Turkish Airlines' call center and relevant teams at the general directorate, I keep receiving feedback like 'Your request is being revi...
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