I booked a ticket from THY, to fly to Bosnia for 6 days, at the passport control point, the passport expiration date was checked, my ticket was checked and a return ticket was requested, when I said that I did not have a return ticket, I was informed that this was necessary, then they called someone else and confirmed that yes, the passport expiration date is not important, but we were informed that the country should return before the passport expiration date. We bought our return ticket for May 31, 2023 in return for our departure ticket dated May 25, 2023, so exactly 6 days passed through the point, reached the last gate and reached the plane, was not taken at the entrance of the plane, I was told that I could not fly because there were 28 days left until the passport expiration date, if so, why the passport point did not give this information, why the second ticket was cut, I was there exactly 3 hours before the flight, I was victimized both financially and morally.
I purchased a round-trip ticket to Bosnia from Turkish Airlines (THY). I missed the outbound flight and bought another ticket from a different airline. We did not cancel the THY ticket, so we paid for it but couldn't board the plane. Anyway, we traveled to Bosnia, and when returning, we checked in o...
On October 6, 2023, we called THY customer service to book a round-trip flight from Istanbul to Serbia for two people. During the call, the representative inexplicably hung up on us. We then decided to book our tickets directly from the THY website. While booking, we did not see any mention of needi...
I had a flight with Turkish Airlines (THY) on 01.09.2023 at 07:50 from Istanbul to Basel. Due to the slow service at THY's check-in counters, I arrived at the boarding gate 15 minutes before departure. Despite seeing me arrive, the staff at gate D2 closed the door and prevented me from boarding. I h...
I purchased a plane ticket from THY for the GYD-ESB flight on 22.05.2024 at 17:00. My brother bought his ticket from Anadolu Jet for the same date and time 1.5 months later. We planned our vacation accordingly. As the flight date approached, my brother received an SMS stating that his flight was can...
My flight at Istanbul airport, my flight to the Dominican Republic (punta cana), my flight to the Dominican Republic (punta cana) dated 22.05.2023 at 07.30, I was at the airport 6 hours before my flight, I passed the passport control there, I did not encounter any problems, but when the door of the ...
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