I had a flight with Turkish Airlines (THY) on 01.09.2023 at 07:50 from Istanbul to Basel. Due to the slow service at THY's check-in counters, I arrived at the boarding gate 15 minutes before departure. Despite seeing me arrive, the staff at gate D2 closed the door and prevented me from boarding. I had two pieces of luggage on the plane, and it seems the decision to close the gate 15 minutes prior had been made at least half an hour earlier to locate and remove my luggage. When I reached the gate, I still had a chance to board, but due to the staff's attitude and decision, I missed my flight. Additionally, I was threatened with police action for insisting on boarding my rightful flight. In fact, I should have been the one to call the police. THY effectively confiscated my ticket, causing significant financial and emotional distress. I don't understand how they can sell student tickets and then leave students stranded like this. I couldn't even exercise my right to file a complaint as I couldn't access the camera footage or staff information related to the incident. No satisfactory proof was provided as to why I was not allowed to board. There needs to be evidence showing when the decision to not allow me on the flight was made. The attitude of the staff at the gate is another issue that needs addressing.
On 15.08.23, our Turkish Airlines (THY) flight from Istanbul to Adana was scheduled for 15:30. I had already checked in online and we arrived at the airport at 14:20. When we tried to drop off our baggage at 14:50, we were told that the baggage would not be accepted. We requested to speak with anoth...
Despite completing online check-in and generating our boarding passes for THY's Istanbul/Izmir flight on 26.01.2024 at 18:00, we were denied boarding with the excuse of 'being late' and experienced unprofessional behavior from the staff, which is not befitting of THY. When we arrived at the airport ...
On December 10, 2023, I arrived 40 minutes early for my THY flight from Izmir to Istanbul Airport and had selected my seat a day prior, yet I was denied boarding. The issue was due to an error on the check-in screen after I selected my seat. I received the seat selection confirmation via email. My f...
I purchased a ticket for the 15:25 flight on 31.08.2023 from Edremit to Istanbul with THY and completed the check-in process in advance. However, due to my illness, I arrived at the airport late. The plane was still on the runway and loading, but we were not allowed to board. We requested a change f...
My name is A****. On August 12, 2023, at 10:10 AM, I had four tickets for the Istanbul-Gaziantep flight, but I was not allowed to board. My family and I were at Istanbul Airport at 09:09 AM, completed the baggage checks, and while entering all the information at the kiosk machine (at 09:21 AM), I...
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