I purchased a round-trip ticket to Bosnia from Turkish Airlines (THY). I missed the outbound flight and bought another ticket from a different airline. We did not cancel the THY ticket, so we paid for it but couldn't board the plane. Anyway, we traveled to Bosnia, and when returning, we checked in online for the THY return flight and went to the airport. Just as we were about to check in our luggage, we were told that unless we paid €500 per person, we couldn't board the plane. We explained that we had a ticket and had checked in, and there was no cancellation of the previous ticket. Yet, they did not let us board. I will file a lawsuit as soon as possible. We had to stay an extra day and spent an additional €600 to buy tickets from another airline. What happened to the money we paid for the flight? It was not refunded. What about the flights? They continued with empty seats. Was there a ticket cancellation? No. We will see you in court.
I booked a ticket from THY, to fly to Bosnia for 6 days, at the passport control point, the passport expiration date was checked, my ticket was checked and a return ticket was requested, when I said that I did not have a return ticket, I was informed that this was necessary, then they called someone...
I booked a round-trip flight to Montenegro with Turkish Airlines (THY) and paid extra fees specifically to choose our seats. Despite this, THY changed our seats without any consent—placing us directly in front of the restroom on the outbound flight, and separating us entirely on the return. After fi...
I purchased a round-trip Baku-Istanbul ticket from Turkish Airlines. Despite arriving half an hour before the departure of my outbound flight, I was not allowed to board. On the same day, I bought another outbound ticket from THY. When the return date approached, I called customer service to confirm...
I am filing a complaint about a ticket I purchased on August 30th. I bought a ticket from Turkish Airlines (THY), and when I arrived at the airport, I was told that my ticket was put on hold because my ID did not have a photo. They said I had 10 days to resolve this issue. After fixing my ID, I cont...
I purchased a THY flight ticket for myself and my spouse from Agri to Izmir (with a transfer in Istanbul). I called customer service to reschedule the second leg of the journey, from Istanbul to Izmir, by 1-2 hours. The first representative I spoke with said I could change it for a fee of over 500₺ ...
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