On October 6, 2023, we called THY customer service to book a round-trip flight from Istanbul to Serbia for two people. During the call, the representative inexplicably hung up on us. We then decided to book our tickets directly from the THY website. While booking, we did not see any mention of needing a passport; we registered using our Turkish ID. After booking, we called customer service for confirmation and were told that passport information was required. We were informed that we would either have to pay an additional ₺4,000 per person or lose the total ticket cost of over ₺11,000. To avoid losing our money, we paid the extra ₺4,000 per person, making the total cost per ticket ₺9,000 instead of the original ₺5,500. This feels like we were forced to pay extra. We are extremely dissatisfied with THY's handling of this situation. Not only did the customer service representative hang up on us initially, but we also did not find any passport requirement on the website while booking. We demand a refund of the extra amount we paid.
I am filing a complaint against Turkish Airlines (THY): On October 11th, we purchased round-trip tickets from Istanbul to Bari (departure on October 11th and return on October 17th) using our T.C. ID numbers as instructed by a THY representative. Later, we were informed that the flight could only be...
On 24.11.2023, I purchased flight tickets for my brother (a Turkish citizen) and myself (a German citizen) from Izmir to Toronto for the 12:00 - 18:35 flight on the official THY website (total ₺74,253.66). To ensure everything was correct, I called the customer service center and was connected to Ms...
On 23.10.2023, I had to put on hold a €250 ticket I purchased from Turkish Airlines (THY) for my father-in-law, flying from Ankara Esenboğa Airport to Frankfurt Main Airport, as his visa did not come through. Later, when I wanted to use this ticket for a flight in November 2024, the THY call center ...
I am filing a complaint about a ticket I purchased on August 30th. I bought a ticket from Turkish Airlines (THY), and when I arrived at the airport, I was told that my ticket was put on hold because my ID did not have a photo. They said I had 10 days to resolve this issue. After fixing my ID, I cont...
On June 5, 2023, I purchased a three-person family ticket from the official THY website for a flight from Switzerland to Turkey scheduled for August 13, 2023, costing approximately ₺1,300. For two months, everything went smoothly until the day of the flight. During check-in on August 13, I was infor...
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