For the Izmir to Istanbul flight at 13:55 for the Galatasaray Manchester match, our flight was delayed by 1 hour just 1 hour before departure. I missed the pre-match event in Istanbul. My return ticket was for 16:00 on November 30th. Despite being at the airport at 15:20, the staff in red t-shirts, who appeared to be around 18 years old, sent me from one place to another for check-in. Finally, at 15:30, a female staff member said it was impossible to check in and directed me to the supervisors, who also did not help and directed me to ticket sales. There were no announcements, messages, or calls. If we had received a warning while walking from the metro at 15:10, we would have acted accordingly. There were no announcements, calls, or notifications at the new airport. Anyway, the ticket sales staff sold us a new ticket for the 18:00 flight TK2334 in the economy class for ₺2100 without making any changes to our original ticket. Despite THY notifying us via message and email about the delay, they did not allow us to board the flight even though we arrived 40 minutes before departure. Additionally, selling a new ticket instead of making changes to the original one is not appropriate for a company of this size. I request a refund of the related amount. Cihan A*** 0555*****33
I had a flight ticket with THY from Istanbul to Izmir. I experienced delays on both ends. My 22:10 flight was gradually delayed to 00:40. Since transportation stops in the middle of the night, I had to spend an additional flight fare on a taxi. On the return trip, there was another delay. When I ask...
On December 10, 2023, I arrived 40 minutes early for my THY flight from Izmir to Istanbul Airport and had selected my seat a day prior, yet I was denied boarding. The issue was due to an error on the check-in screen after I selected my seat. I received the seat selection confirmation via email. My f...
Despite completing online check-in and generating our boarding passes for THY's Istanbul/Izmir flight on 26.01.2024 at 18:00, we were denied boarding with the excuse of 'being late' and experienced unprofessional behavior from the staff, which is not befitting of THY. When we arrived at the airport ...
On August 12th, I had a flight ticket from Antalya to Istanbul scheduled for 5:20 AM. I arrived at the airport at 4:20 AM but faced an issue with the digital screen, which prompted me to get in line for check-in. When it was my turn, I was informed that I needed to complete check-in 45 minutes befor...
My flight from Izmir to Istanbul with THY on 28.01.2024 at 21:40 was canceled because I arrived 40 minutes before departure. I tried to explain my situation and find out what I needed to do from the staff there, but none of them responded. Instead, I was met with rude responses such as 'my shift is ...
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