On November 10, 2023, I flew from Istanbul Airport to Zonguldak. My baggage was left in Istanbul. They told me there was a flight two days later. On November 12, they said my baggage had arrived, but it still hasn't reached me. They promised to deliver it on November 13. Later, they claimed the service vehicle broke down. My one-week vacation was ruined. Throughout this process, I only received updates because I kept calling them. They keep stalling me. This situation is not fitting for Turkish Airlines in their 100th year. There is a lack of proper customer care and communication. They keep delaying. As a citizen, I am suffering, and no one is addressing my grievance. I am in Bartin and cannot go to pick it up myself. I am experiencing hardship because I don't have my clothes. No one is taking the necessary actions. Should I hire a taxi and go pick up my baggage myself due to your fault? Turkish Airlines keeps postponing the resolution of citizens' grievances. I demand the necessary actions be taken and my financial loss compensated.
On September 22, 2023, I reported my damaged baggage at Istanbul Airport. I later sent the report along with the required documents to Turkish Airlines via their website. On October 4, 2023, the report was forwarded to the compensation department. Despite being promised a response within 21 business...
On October 18, 2023, during my Istanbul-Izmir flight with Turkish Airlines, my luggage was damaged. I reported the baggage issue to Turkish Airlines a...
On September 17, 2023, I flew from Sabiha Gökçen Airport to Trabzon Airport. I received my luggage damaged and filed the necessary report. Later, I communicated with the company via email, but they made the process difficult. They requested the invoice for the luggage, which was a gift from an offic...
On April 15, 2024, I purchased a ticket for a flight from Uzbekistan to Mardin with a layover at Istanbul Airport. Although it was indicated that my luggage would be transferred from Istanbul to Mardin, Turkish Airlines failed to complete this process, and my luggage was not transferred to the Mardi...
On December 1, 2023, I was on Turkish Airlines flight TK7273 from Gaziantep to Sabiha Gokcen Airport, scheduled to depart at 22:05. After a one-hour delay, I retrieved my baggage from the carousel only to find the zippers fully open. Approximately ₺10,000 worth of items were missing from my luggage....
Comments