On 11.07.2023, during my Istanbul-Ankara flight with Turkish Airlines, the plane was delayed and arrived 2 hours late. After a long wait, I realized my baggage did not arrive. A claim was filed for my baggage, and I was told it would be delivered to my home once found. The baggage was delivered to my home about 3-4 days later, but it was damaged. Additionally, my electronic cigarette and Zippo lighter refill fuel were missing. I filed a claim with reference number 2023143239 and provided all necessary information on the Turkish Airlines website. However, I consistently received negative responses without any explanation. Today is 16-December-2023, and the issue remains unresolved. I keep calling customer service, but they only file new claims, and the email responses lack any explanation. This prolongs my inconvenience. I want this issue resolved as soon as possible. Additionally, 3 days before this flight, on 8-July-2023, I flew from Tanzania to Istanbul, and these items were not taken from my baggage. Customer service confirmed that these are not prohibited items. I was told to handle the issue at the baggage damage and loss section at the airport, but they seem unaware that my baggage was delivered to my home 4 days later as it was a lost baggage case. I want this issue resolved promptly.
On my Turkish Airlines flight TK0633 on 27/06/2023, my luggage was lost, and I spent approximately 2 hours searching for it at the airport without success. Despite my attempts to file a report with the baggage claim unit, no report was filed. Our phone numbers were taken, and we were told that this ...
On October 18, 2023, during my Istanbul-Izmir flight with Turkish Airlines, my luggage was damaged. I reported the baggage issue to Turkish Airlines a...
Hello, after my Turkish Airlines flight on July 29, 2023, with flight number TK 339693 7050/29 from Ankara Esenboğa Airport to Bingöl Airport, my suitcase was delivered to me damaged and completely open. Immediately after the flight, I went to the Turkish Airlines ticket sales office at Bingöl Airpo...
On September 22, 2023, I reported my damaged baggage at Istanbul Airport. I later sent the report along with the required documents to Turkish Airlines via their website. On October 4, 2023, the report was forwarded to the compensation department. Despite being promised a response within 21 business...
On December 1, 2023, I was on Turkish Airlines flight TK7273 from Gaziantep to Sabiha Gokcen Airport, scheduled to depart at 22:05. After a one-hour delay, I retrieved my baggage from the carousel only to find the zippers fully open. Approximately ₺10,000 worth of items were missing from my luggage....
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