On April 15, 2024, I purchased a ticket for a flight from Uzbekistan to Mardin with a layover at Istanbul Airport. Although it was indicated that my luggage would be transferred from Istanbul to Mardin, Turkish Airlines failed to complete this process, and my luggage was not transferred to the Mardin flight. I want to express my dissatisfaction and frustration due to this situation. I was informed that my luggage was held at customs and I was asked to return. Turkish Airlines provided a report acknowledging their mistake. They are now asking me to return from Mardin to Istanbul, and it has been indicated that there will be no compensation for the ticket. Despite admitting their mistakes, they have made no effort to provide a solution or correct their errors, which is why I am filing this complaint. I was misled and subsequently treated poorly. Additionally, there was no offer to cover the cost of the flight ticket.
On 03.07.2024, I purchased round-trip tickets from the official Turkish Airlines website for the Istanbul-Mardin flight (TK2676) departing at 11:20 and returning on 06.07.2024 from Mardin-Istanbul (TK2679) at 20:10, for myself and my spouse. Despite arriving at Istanbul Airport at 10:40 on 03.07.20...
On September 8, 2024, I arrived at Istanbul Airport via Turkish Airlines flight TK1874 from Milan to Istanbul. When I bought the ticket, the departure time was 10:50 AM, but due to delays, it was postponed to 12:25 PM. For reasons unknown, boarding at Milan Airport was further delayed until 12 PM, a...
On September 15, 2024, I purchased a ticket from Antalya to Istanbul. Due to an error on Turkish Airlines' website, the ticket was issued as if it was from İzmir Airport. I had to make a change and ended up paying over a thousand lira to change the ticket. I submitted feedback regarding this, but my...
On April 21, 2024, I had a flight from Istanbul to Samsun. I arrived at the airport at 5:00 AM for my 6:20 AM flight, with my 4.5-year-old daughter. When it was our turn at 5:25 AM, we were informed that the flight had been rescheduled to 6:10 AM and that baggage check-in was closed. I received no n...
I purchased a ticket from Turkish Airlines for a flight from Izmir to Trabzon with a layover in Istanbul. The flight was scheduled for 25/11/2023 with flight numbers TK2343 and TK2830, boarding time at 23:00. While attempting to check in online, I discovered that the flight time had changed and I wo...
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