I flew on June 17th. I had bought a new suitcase and was using it for the second time when THY damaged it. I received my luggage wrapped entirely in stretch film. I went to the baggage complaint section and asked why it was torn, they said it was wrapped as a precaution. I deeply regret not opening the wrap at that moment. I was tired from the trip and in a hurry to get home with my child. When I got home and opened the wrap, I was shocked. The bottom part of the zipper was completely torn.
I filed an online complaint. Because I didn't get a report at the airport, they didn't compensate me and kept me waiting for 50 days. They saw my torn suitcase and wrapped it in stretch film, otherwise why would they wrap it, why only mine as a precaution? Compensate me for my suitcase.
On April 6th, I had a connecting flight. At the airport where I landed, I had to move quickly to catch the service, so I noticed my baggage was damaged later on. On the same day, I submitted all the required documents through the THY damaged baggage website. After 21 days, I was informed that my cas...
After my flight, I noticed that the entire section of my large suitcase where the wheel is located was completely broken. I immediately reported it to the airport staff. Subsequently, I created a baggage irregularity report with THY. They rejected my claim, stating that my suitcase was already broke...
During my THY flight, my luggage was broken and rendered unusable. A report was filed at the airport and entered into the system. Later, when I called customer service to check the report's status, they told me the report needed to be filed again and asked me to do it online. I struggled to complete...
Before my flight with THY, I noticed a tiny crack on my luxury suitcase and reported it as damaged. However, upon receiving my suitcase at the destination, it was half shattered, as if a wheel had run over it. The necessary department took photos of the damage, recorded it, and confirmed the damage ...
On August 4th, we took a THY flight from Antalya to Istanbul. When we received our luggage, we found that two of our suitcases were broken and opened, with our belongings tampered with. We immediately went to the THY office and filed a report. We also called the police, but I won't go into further d...
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