Before my flight with THY, I noticed a tiny crack on my luxury suitcase and reported it as damaged. However, upon receiving my suitcase at the destination, it was half shattered, as if a wheel had run over it. The necessary department took photos of the damage, recorded it, and confirmed the damage in person, instructing me to fill out a form on their website. They assured me that the compensation would be deposited into my account within 15 days. It has now been 2 months, and today I received an email from this global company stating that they would not compensate for the damage, claiming that the initial tiny crack was the reason. This is unacceptable. My tracking number is 2023240408. They can check airport cameras to see that I handed over my suitcase in perfect condition. If this issue is not resolved, I will take legal action. I have all the necessary documents.
After my flight, I noticed that the entire section of my large suitcase where the wheel is located was completely broken. I immediately reported it to the airport staff. Subsequently, I created a baggage irregularity report with THY. They rejected my claim, stating that my suitcase was already broke...
I flew with THY on 10/06/2023 from Istanbul Airport to Heathrow (London). During this flight, my suitcase was damaged. I filed a report at Heathrow Airport, attaching photos of the damaged area and a copy of the baggage tag to the report. I had to throw away the suitcase. I struggled to carry my bel...
During my THY flight, my luggage was broken and rendered unusable. A report was filed at the airport and entered into the system. Later, when I called customer service to check the report's status, they told me the report needed to be filed again and asked me to do it online. I struggled to complete...
On August 16th, I flew with Turkish Airlines (THY), but my luggage went missing, much to my dismay. It's been 45 days and my suitcase has still not been found. I have yet to receive a response after 14 days of redirecting my case to the compensation department. Turkish Airlines has completely let me...
Regarding my damaged luggage with THY. Since 15.11, my luggage with file number 2023262828, which was delivered in a damaged and irreparable condition, has not been resolved for 32 days. As stated in the company's letter, the replacement cost of my large Samsonite suitcase is ₺9,409, but I have only...
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