After my flight, I noticed that the entire section of my large suitcase where the wheel is located was completely broken. I immediately reported it to the airport staff. Subsequently, I created a baggage irregularity report with THY. They rejected my claim, stating that my suitcase was already broken before the flight. I explained that this was not the case and requested compensation or a new suitcase. They persistently refused and asked for proof if it was indeed broken during the flight. They responded vaguely in a previous email and then stopped replying altogether. I have been flying with THY for years, and now they are refusing to compensate for the damaged suitcase, leaving me in a difficult situation for months. I am requesting compensation for my suitcase. File No: 2023095026
I flew with THY from Cologne to Ankara 2.5 months ago. They broke the wheel of my baggage. A compensation file was opened with THY: File No 2023117903. However, I have not received a satisfactory outcome so far. I paid 426€ for my baggage. Unfortunately, my baggage cannot be repaired because: 1. The...
During my THY flight, my luggage was broken and rendered unusable. A report was filed at the airport and entered into the system. Later, when I called customer service to check the report's status, they told me the report needed to be filed again and asked me to do it online. I struggled to complete...
During my THY Istanbul to Sivas flight, I received my newly purchased suitcase with a broken wheel. Upon arrival at Sivas airport, the staff there documented the issue and promised to replace the suitcase. Since it was my first flight with the new suitcase, I preferred to get a refund. The staff dir...
During my flight with THY, I went to the ground service because my medium-sized suitcase arrived with broken wheels and several damaged parts. Since they didn't have a medium-sized suitcase available, they gave me a large one. I emptied my entire suitcase and transferred everything to the new one. J...
After completing my THY flight from Algeria to Istanbul on 30.08.2023, I noticed my luggage was broken when I collected it and went to the THY office. The counter staff informed me that they did not have the same type of luggage and that if I filled out a form and applied online, they would deliv...
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