On August 4th, we took a THY flight from Antalya to Istanbul. When we received our luggage, we found that two of our suitcases were broken and opened, with our belongings tampered with. We immediately went to the THY office and filed a report. We also called the police, but I won't go into further details. For a whole month, we have not received any response about why the suitcases were damaged and tampered with during this flight. For almost a month, despite having a claim in the compensation unit, no THY representative has responded to our request, nor have they provided an explanation or an apology. This means that after you hand over your luggage, it can be broken open, your private belongings can be tampered with, and possibly stolen while you are flying. And then no one will even bother to give you an explanation. I urgently expect compensation for my belongings.
On August 16th, I flew with Turkish Airlines (THY), but my luggage went missing, much to my dismay. It's been 45 days and my suitcase has still not been found. I have yet to receive a response after 14 days of redirecting my case to the compensation department. Turkish Airlines has completely let me...
On August 25th, after our flight from Istanbul Airport to Gatwick, England, we received our luggage in a damaged state. A large piece had broken off from the part where the wheel is, and my belongings were almost falling out through this gap. I went to the relevant section at the airport, and they s...
Frustrated! On February 13, 2023, upon arriving at Istanbul airport, both of my suitcases were damaged beyond use. (This has happened every time I've traveled abroad with THY, my luggage always ends up unusable. If THY provides excellent service worldwide, where do we stand?) Despite my persistent e...
On my March 31 Turkish Airlines flight from NYC to Istanbul, both of my hard-shell suitcases were damaged and rendered unusable. One was visibly broken at the airport, so I filed a report there; the other had internal damage that I only discovered after arriving home, prompting a second report. With...
During my flight from Cyprus to Ankara with THY on 01.12.2023, my suitcase was damaged beyond repair. I reported the baggage issue to THY, and a report was filed. However, it took 14 days for the compensation unit to respond to my claim. In their response, they requested a repair invoice or a letter...
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